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Cluster Reservations Agent

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Four Seasons

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Location:
Japan , Tokyo

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Handle reservation inquiry accurately which are, phone call (follow FS standard), email handling (within 24 hrs, PP inquiry is within 12hrs) and cording each reservation.

Job Responsibility:

  • Handle reservation inquiry accurately which are, phone call (follow FS standard), email handling (within 24 hrs, PP inquiry is within 12hrs) and cording each reservation
  • Maintain a harmonious and professional relationship with co-workers, supervisors and all departments
  • Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Assist in other areas of the department as needed
  • Assume responsibility for the execution of the Reservation Department’s policies and procedures and manage the daily operations
  • Maintain reservation standard
  • Display a high level of integrity and professionalism all times in dealing with guests and employees
  • Work with Sales and Catering team in handling group bookings
  • Control all suite reservation in conjunction with Front Office team and ensure special handling of top corporate clients, VIPs and return guest
  • Ensure familiar with all guest rooms, selling techniques, hotel facilities, services, special activities and to ensure proper follow up all special guest requests
  • Perform any additional duties as assigned by the Director of Marketing, Reservation Manager and Supervisor
  • Handle and maintain accurate records on pick-up, cancellations, no shows and sources/market segment of reservation
  • Advise Reservation Manager of any deviations in rate applications or reservation arrangement

Requirements:

  • High School education or equivalent experience
  • Preferred one to two years experience in related position with Four Seasons or other organization
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • 50％F&B outlet discount for other Four Seasons Hotel in Japan
  • Complimentary Employee Meals
  • Social insurance
  • Define contribution benefit
  • Yearly health checks up

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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