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Cluster Reservations Agent role for Ibis Budget, Holiday Inn & Tribe Hotels Manchester Airport, part of Aimbridge Hospitality EMEA.
Job Responsibility:
Ensure all sales enquiries are dealt with in a proactive manner and converted to confirmed bookings to agreed company standards using company Sales Conversation techniques
Understand the business and keep up to date with hotel’s selling strategy, letting policy and promotions
Ensure all reservations are directly inputted into the Opera system and maintenance of an accurate filing system
Ensure team is aware of referral procedures when denying enquiries
Ensure that no shows and cancellation charges are dealt with daily
Requirements:
Minimum of 2 years experience in either a guest facing role or on the phone
Experience with reservations systems Opera V5 & Opera Cloud is a huge advantage
Passionate about providing an exceptional guest experience and living through brand standards
What we offer:
Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa