Cluster Reservations Agent Job at Aimbridge Hospitality EMEA (Manchester)

Cluster Reservations Agent

Aimbridge Hospitality EMEA

Location:
United Kingdom , Manchester

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

29650.00 GBP / Year

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Job Description:

As our Cluster Reservations Agent, you’ll be responsible for overseeing the reservations process from start to finish for our guests across the 3 hotels. With a bedroom stock of over 1000 rooms. You’ll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You’ll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.

Job Responsibility:

Overseeing the reservations process from start to finish for our guests across the 3 hotels
Ensuring that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date
Managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented
Managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members

Requirements:

Extensive experience in creating and implementing strategies that drive success
Excellent communication skills: You’ll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner
Analytical and problem-solving skills: You’ll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions
Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You’ll be able to identify and resolve any issues that may arise and analyse complex data
Industry experience: You’ll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements

What we offer:

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions

Additional Information:

Job Posted:
May 03, 2026

Expiration:
May 25, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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