CrawlJobs Logo

Cluster Reservations Agent

fourseasons.com Logo

Four Seasons

Location Icon

Location:
Japan , Tokyo

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

About the role: Handle reservation inquiry accurately which are, phone call (follow FS standard), email handling and cording each reservation.

Job Responsibility:

  • Assume responsibility for the execution of the Reservation Department’s policies and procedures and manage the daily operations
  • Maintain reservation standard
  • Display a high level of integrity and professionalism all times in dealing with guests and employees
  • Work with Sales and Catering team in handling group bookings
  • Control all suite reservation in conjunction with Front Office team and ensure special handling of top corporate clients, VIPs and return guest
  • Ensure familiar with all guest rooms, selling techniques, hotel facilities, services, special activities and to ensure proper follow up all special guest requests
  • Perform any additional duties as assigned by the Director of Marketing, Reservation Manager and Supervisor
  • Handle and maintain accurate records on pick-up, cancellations, no shows and sources/market segment of reservation
  • Advise Reservation Manager of any deviations in rate applications or reservation arrangement
  • Handle reservation inquiry accurately which are, phone call (follow FS standard), email handling and cording each reservation

Requirements:

  • Excellent written and verbal communication skills to prepare and deliver reports
  • Apply an ethical approach to the outcome of situations
  • Plan and monitor duties to ensure effective and efficient use of all available resources
  • Strong interpersonal and relationship-building skills to work with peers, superiors and clients
  • Demonstrate the ability to multi-task
  • Work in a safe, prudent and organized manner
  • Require a flexible schedule in order to accomplish all major responsibilities and tasks
  • Require a working technical knowledge of generally accepted accounting principles and Four Seasons Internal Controls, Policies and Procedures as they relates to Cashiering
  • Ability to operate fax, scanner, copier, telephone, adding machine, calculator
  • Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software
  • Ability to read, write and speak English
  • Must possess legal work authorization for Japan
  • Be fluent in English and Japanese business communication
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • 50％F&B outlet discount for other Four Seasons Hotel in Japan
  • Complimentary Employee Meals
  • Social insurance
  • Define contribution benefit
  • Yearly health checks up

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Four Seasons - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Cluster Reservations Agent

Cluster Reservations Agent

The Full Time Cluster Reservations Agent is a cluster role supporting two hotels...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a Reservations Agent role in a 4 or 5 star hotel
  • Ability to work collaboratively in a fast-paced environment
  • Strong working knowledge of computer systems
  • Knowledge of the Opera PMS system
  • Good knowledge of MS Office applications (Word, Excel, PowerPoint) and Outlook
  • Strong attention to detail
  • Excellent verbal and written communication skills and interpersonal skills
  • Ability to multitask and manage multiple projects
Job Responsibility
Job Responsibility
  • Handling and processing reservations and inquiries from all booking channels
  • Analyse and update all traveller requests that are tailored to their requirements
  • Pre-arrival check to ensure guest history is linked and relevant booking information is updated
  • Follow up on No-Shows and late cancelations and process charges appropriately
  • Proactively seek to generate incremental revenue via upselling, promoting hotel F&B Venues and other hotel services and amenities
  • Fluent in selling room packages and higher room type
  • Close communication with other hotel departments to ensure every guest has a smooth arrival experience
  • To share any special guest information, preferences and instructions within the Reservations Team as well as with other departments
  • Assist reservation manager in inventory control by balancing inventory and managing overbooking
  • Able to handle room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations
What we offer
What we offer
  • Discounts on hotel rooms for you and your family at all properties within the Marriott International group
  • Discounts on food & beverage across all our hotels
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
  • Fulltime
Read More
Arrow Right

Cluster Reservations Agent

Process all cluster reservation requests, changes, and cancellations received by...
Location
Location
Philippines , Manila
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Process all cluster reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify all reservation information with callers to ensure accuracy
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system
Job Responsibility
Job Responsibility
  • Process all cluster reservation requests, changes, and cancellations
  • Identify guest reservation needs and determine appropriate room type
  • Verify all reservation information with callers to ensure accuracy
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system
  • Fulltime
Read More
Arrow Right

Cluster Reservations Agent

The Cluster Reservations Agent will process all reservation requests, changes, a...
Location
Location
Saudi Arabia , Riyadh
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process reservation requests, changes, and cancellations
  • Identify guest reservation needs
  • Verify room type and rate availability
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate and document special requests
  • Answer questions about property facilities/services
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types
  • Follow proper escalation procedures for guest concerns
What we offer
What we offer
  • Training, development, recognition
  • Holistic well-being focus
  • True camaraderie with a diverse group of co-workers
  • Opportunities to pursue passions in a luxury environment
  • Fulltime
Read More
Arrow Right

Cluster Groups Reservations Agent

Be a part of our global family and work with like-minded people. To those cultur...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a Group Reservations Agent role in a 4- or 5-star hotel
  • A quick learner with the ability to understand a range of booking systems
  • Proficient in Microsoft Office, CRM tools, and PMS/event platforms
  • Good knowledge of MS Office applications (Word, Excel, PowerPoint) and Outlook
  • Strong attention to detail
  • Excellent verbal and written communication skills, with strong interpersonal skills
  • Ability to multitask and work productively in a busy environment
Job Responsibility
Job Responsibility
  • Assist hotel group guests to ensure a successful event from pre-arrival through departure
  • Prepare and distribute accurate function sheets, rooming lists, and event resumes to relevant departments
  • Engage with clients to understand their vision and specific requirements
  • Ensure all administrative records are accurate and up-to-date in systems (CRM/PMS)
  • Conduct post-event follow-ups and engage feedback to drive improvement
  • Build lasting relationships with clients to encourage repeat business and referrals
  • Ensure close communication with other hotel departments to ensure every guest has a smooth arrival experience
  • Handling and processing group reservations and inquiries from all booking channels
What we offer
What we offer
  • Discounts on hotel rooms for you and your family at all properties within the Marriott International group
  • Discounts on food & beverage across all our hotels
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
  • Fulltime
Read More
Arrow Right

Cluster Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...
Location
Location
Thailand , Phuket
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None license or certification
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
  • Follow proper escalation procedures when addressing guest concerns
  • Fulltime
Read More
Arrow Right

Cluster Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...
Location
Location
Saudi Arabia , Riyadh
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
  • Follow proper escalation procedures when addressing guest concerns
What we offer
What we offer
  • Training
  • development
  • recognition
  • a place where you can pursue your passions in a luxury environment with a focus on holistic well-being
  • Fulltime
Read More
Arrow Right

Cluster Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, ...
Location
Location
Qatar , Doha
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types by inputting the correct code and rate
  • Follow proper escalation procedures when addressing guest concerns
What we offer
What we offer
  • Training
  • Development
  • Recognition
  • A place where you can pursue your passions in a luxury environment with a focus on holistic well-being
  • Fulltime
Read More
Arrow Right
New

Cluster Reservations Agent

We currently have an opportunity for a talented Cluster Reservations Agent to jo...
Location
Location
Italy , Milano
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hotel operations
  • English language
  • Any Property Management System (e.g. Opera)
  • Superior communication skills
  • Attention to detail
  • Strong interpersonal and relationship building skills
  • Ability to multi-task with excellent organizational skills
  • Be a team player
  • Legal right to work in Italy
  • Fluency in English and Italian
Job Responsibility
Job Responsibility
  • Display a friendly courteous and professional manner
  • Have knowledge of general hotel information for Four Seasons Hotel Milano and Four Seasons Hotel Taormina
  • Handle privately registered guests and understand guest/staff confidentiality
  • Determine what a potential guest is looking for in room accommodations and participate in problem solving
  • Utilize the Guest Recognition Program
  • Carry out other duties assigned by the immediate manager
  • Prioritize and handle multiple tasks
  • Be attentive to guests needs and provide exceptional service
  • Exhibit a sense of professionalism
  • Be proactive in seeking to acquire knowledge
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Dry Cleaning for Employee Uniforms
  • Meals available at our Employee Restaurant
  • Employee Experience initiatives
  • Employee Recognition Programs
  • Opportunities to build a successful career with global potential
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy