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Cluster Reservations Agent - German Speaker

Italy, Milan · Job Posted May 20, 2026
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Job Responsibility

  • Display a friendly courteous and professional manner
  • Have knowledge of general hotel information
  • Handle privately registered guests and understand confidentiality
  • Determine what a potential guest is looking for
  • Utilize the Guest Recognition Program
  • Carry out other duties assigned by manager
  • Prioritize and handle multiple tasks
  • Be attentive to guests needs
  • Exhibit professionalism
  • Keep an organized and clean workspace
  • Know and apply Core and Culture Service Standards
  • Handle telephone calls
  • Handle incoming faxes and telephone functions
  • Provide general information and inquiries
  • Adhere telephone etiquette standards
  • Play an active role in Guest Satisfaction
  • Utilize computer systems in retrieving and updating room reservations
  • Process internal reservations
  • Complete room reservations
  • Handle enquiries for other Four Seasons properties
  • Upload WRO and all booking channels
  • Handle guest problems or complaints
  • Perform pre-arrival checks
  • Prepare internal memos
  • Enter and follow-up Glitch updates
  • Handle the Chat system
  • Handle technical systems
  • Deal with Travel Agencies
  • Understand allocations
  • Keep support departments informed
  • Support the Sales & Events team
  • Answer the telephone
  • Handle phone related problems
  • Attend Department meetings
  • Run the operation manually when Opera crashes
  • Be proactive in offering to work additional shifts

Requirements

  • Hotel operations
  • English language
  • Any Property Management System (e.g. Opera)
  • Superior communication skills
  • Fluency in English, Italian and German
  • Attention to detail
  • Strong interpersonal and relationship building skills
  • Ability to multi-task with excellent organizational skills
  • Must possess the legal right to work in Italy

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Dry Cleaning for Employee Uniforms
  • Meals available at Employee Restaurant
  • Employee Experience initiatives
  • Employee Recognition Programs
  • Opportunities to build a successful career with global potential

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