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Cluster Manager

Nigeria, Aba, Umuahia · Job Posted December 11, 2025
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Job Description

The Cluster Manager plays a pivotal role in driving RedCloud’s growth within their assigned geography. This role mirrors the responsibilities of an FMCG Area/Regional Sales Manager, with an added focus on digital adoption, customer success, and operational execution across Distributors/Wholesalers and Retailers.

Job Responsibility

  • Identify all prospective Distributors & Wholesalers within their cluster to ensure assortment as per demand from the local retail ecosystem
  • Pitch and sell RedCloud’s value proposition to prospective Distributors/Wholesalers
  • Lead commercial discussions and secure signed agreements and invoicing
  • Deliver monthly targets for TTV (including direct engagement to facilitate Bulk trade via TradeX), Acquisition, Revenue and Monthly Active Retailers
  • Build and execute strategic growth plans to drive platform adoption and consistent trading performance across all partners
  • Act as the ongoing success owner for all Distributors/Wholesalers in the cluster
  • Develop a monthly visit plan covering every Distributor/Wholesaler in the cluster
  • Ensure Distributors/Wholesalers maintain accurate product listings, pricing, inventory levels, and assortments on the platform
  • Proactively prevent stock-outs and guide partners on improving catalogue quality
  • Diagnose challenges early (pricing, assortment, logistics, platform usage, retailer activation) and coordinate cross-functional solutions
  • Drive Distributor/Wholesaler engagement on TTV performance, category/brand trends, Digital adoption and operational issues
  • Log all visits in RedTAG and maintain itineraries in collaboration with their Managers
  • Validate authenticity of trades, proper application of marketing incentives, and payment status
  • Visit at least 30 Retailers monthly to assess Red101 app usage and verify on-ground transactions
  • Gather feedback, capture purchase receipts, and upload insights into RedTAG
  • Act as the “Voice of Customer” to Product, Operations, and Growth teams for continuous improvement
  • Lead a team of RedForce officers (Field Activation Officers) covering 1500–2000 Retailers
  • Provide daily coaching, on-the-job training, productivity tracking, and operational governance
  • Drive acquisition and activation of new Retailers in the cluster
  • Lead local demand generation activities with Marketing, retailer onboarding drives, and market-mapping initiatives
  • Visit at least 20 Retailers monthly to assess Red101 app usage and verify on-ground transactions

Requirements

  • Bachelor’s degree in business administration, Marketing, or a related field
  • Previous experience (5 - 10 years) in retail, preferably within an FMCG or a B2B marketplace environment
  • Strong understanding of customer experience and relationship management
  • Good business writing and interpersonal skills to effectively collaborate with internal and external stakeholders at all levels
  • Excellent analytical skills, with the ability to interpret data, derive insights, and make data-driven decisions
  • Knowledge of MS Excel at intermediate level a must have
  • Self-starter with a proactive approach, able to work independently and take ownership of projects
  • Proficiency in the use of ERP and CRM tools would be a great advantage

Nice to have

Proficiency in the use of ERP and CRM tools would be a great advantage

What we offer

  • First Class Salary
  • 25 days annual leave increasing to 26 days after your first 12 months in the business
  • Company Equipment

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