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As a member of a defined cluster organization, the Associate has responsibility for activities in the cluster. Key focuses in this role are: Contributes advanced knowledge and skill in technology and general hospitality business knowledge to support assigned property(ies) and technology Information Resources objectives. Responsible to the property for all technology implementation, maintenance and support (including Internet).
Job Responsibility:
Contributes advanced knowledge and skill in technology and general hospitality business knowledge to support assigned property(ies) and technology Information Resources objectives
Responsible to the property for all technology implementation, maintenance and support (including Internet)
Effectively executes process and procedures for systems management including patching, pre-emptive maintenance, upgrades, backup, disaster recovery planning and testing as well as user ID management and Audit controls
Proactively seeks to achieve desired results
Executes, prioritizes, organizes, and accomplishes assigned work
Demonstrates and applies IT knowledge by keeping up-to-date technically and applies new knowledge to job
Ensures stakeholder technology needs are met
Build and maintain positive and effective relations with all the stakeholders
Provides timely information to co-workers
Uses computers and computer systems (including hardware and software) to conduct IT activities
Monitors and manages the acquisition and maintenance of property based systems
Ensures that computer and network operations occur according to procedures
Ensures backup/recovery functions are performed on scheduled basis
Ensures administration functions for hardware, operating and application systems are maintained and completed on consistent basis
Generates systems communications for property users to provide user tips, alert users of system problems and inform staff of progress or status
Requirements:
Server and Active Directory Architecture and Security implementation
Windows Server Operating System and Active Directory
Desktop Operating IT and Desktop Management (GPO)
Outlook email and approved mobile devices
IT organization and resources available
LAN Networks
Understanding of all of the Company’s technical standards and MIPs
Competent written and spoken English skills
Potential leadership skills
Past project management and organization skills
One year prior experience in operating or opening one of our Company Managed Hotels alternatively prior experiences in operating or opening one of our competitor Hotels
24X7 availability
Able to operate at any part of the city that the cluster serves
Nice to have:
Hotel or Hospitality Management education or Bachelor’s degree level or equivalent
Awareness of global hospitality technology trends
Back of the house and guest facing operational and technical experience with hospitality management systems