Cluster IT Manager Job at Marriott Bonvoy

Cluster IT Manager

Marriott Bonvoy

Location:
Thailand

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

In this leadership position, the Associate holds Accountability for the properties in scope. Key focuses in this role are: Lead and operate the iT disciplines for the properties assigned and managed offices in scope. Manage a team of iT resources. Provide support to Cluster iT Director for Owner relations and negotiations on iT matters. Once handed over from the Cluster iT Director, accountable for new opening/acquisition construction oversight. Accountable for new opening/acquisition countdown and live operation. Management Property Internet Support. Support Cluster iT Director on vendor management. Responsible for day to day Hotel and Company Office iT operations as assigned. Act as Cluster iT Director in his/her absence.

Job Responsibility:

Lead and operate the iT disciplines for the properties assigned and managed offices in scope
Manage a team of iT resources
Provide support to Cluster iT Director for Owner relations and negotiations on iT matters
Accountable for new opening/acquisition construction oversight
Accountable for new opening/acquisition countdown and live operation
Management Property Internet Support
Support Cluster iT Director on vendor management
Responsible for day to day Hotel and Company Office iT operations as assigned
Act as Cluster iT Director in his/her absence
Accountable for the overall IT operating health/targets of assigned Hotels and Company Owned and Managed Offices
Accountable for keeping Cluster iT Director informed of iT technology environment, issues, initiatives and opportunities
Responsible for Operational alignment with business partners and other local cluster teams to provide executive management support for iT operations at the designated locations
Engages with, and primary escalation point, for Property Executive Committee
Escalation and discipline lead for Cluster iT team assigned
Maintain operations direction and tie effectively to the iT long range plan
Responsible for all associates
Responsible for talent development for Associates assigned
Accountable for assigned properties vendor relationships/contracting/service levels
Responsible for the research of technology products in-the assigned property
Responsible for technology pilots that occur in assigned cluster
Facilitate the management of iT Cluster budget
Engages with, and primary escalation point for Property GM, DOF and other Department Heads
Meet or exceed SP rating for assigned balanced scorecard and annual goals
Meet Network security compliance
Support operations directions and tie effectively to the iT long range plan
Pass technology related Internal and PCI audits
Meet iT PCI related audit compliance
Meet iT Technology Internal Audit compliance
Manage iT costs and reduce where feasible
Remediate appropriate findings from owner audits
Ensure process and procedures for PI management including guest engagement, installation support, regular maintenance and test are properly rolled out and generate the PI related reports
Foster positive relationships with all stakeholders
Ensure Vendor relationships are highly collaborative and contracts/service levels are appropriate
Accomplish Associate related initiatives
Meet Engagement Score targets
Be seen as an effective individual contributor and team player
Be seen to demonstrate leadership competence through effective and considerable delegation
As appropriate, grow existing iT Clusters
Make recommendations to Cluster iT Director regarding the long term Organization structure
Ensure vacation planning is effective for all direct reports
Ensure the accomplishment of iT Induction for new Property Leadership team members, business council and cluster operation leaders
Mentor 2 high potential Associates on an ongoing basis
Readily critique own behavior to acknowledge mistakes and improve future leadership performance
Act independently to improve and increase skills and knowledge
Work with Cluster iT Director on certifying new products as required
Facilitate technology pilots are managed effectively
Activate iT escalation on a timely and effective basis, follow up and close out
Facilitate iT CAPEX preparation for properties according to the schedule
Take a lead role in any major finding remediation efforts
Meet Marriott’s Security Standards and PCI requirements in the properties
Keep accurate status documentation (goals, scorecard, LPP tracking)
Proactively seek to achieve balanced scorecard and goals by leveraging resources and ideas to achieve desired results
Pay appropriate attention to properties in scope to ensure iT operations are running smoothly
Meet with business point of contact of each property (usually GM and DOF) or office in person at least once every two months to seek feedback and provide effective updates on iT activities and plans
Be the lead iT Vendor relationship owner for properties in scope
Ensure effective induction program for new Associates or those in new or different roles
Perform LPP’s on a timely basis and allocate sufficient time, research and effort to ensure the process effectively benefits the development of direct reports
Ensure adequate communication, training and execution of all Talent development programs and related initiatives to direct reports
Develop a personal management style that brings positive results from Associates
Build and maintain positive and effective relations with direct team members
Facilitate Cluster iT Director to put resources in place to ensure owners have sufficient vendor choices in each market/city
Where assigned, facilitate pilot phase early review/completion/recommendation report and relevant documentation
Maintain an IT related inventory for all properties/offices in cluster
Ensure the execution and tracking of rollouts on a timely basis
Ensure resources are assigned to iT escalation processes and that tracking processes are effective and meet the SLA’s
Monitor effective flow of issue management amongst Continent Support Desk, vendors and Cluster organizations
Implement at least 90% of Cluster best practices and suggest enhancements to benefit the wider iT community
Attend the bi-weekly iT Education Calls
Ensure planning and accomplishment of technology disaster and contingency plan testing for each property and office

Requirements:

Lead and operate the iT disciplines for the properties assigned and managed offices in scope
Manage a team of iT resources
Provide support to Cluster iT Director for Owner relations and negotiations on iT matters
Accountable for new opening/acquisition construction oversight
Accountable for new opening/acquisition countdown and live operation
Management Property Internet Support
Support Cluster iT Director on vendor management
Responsible for day to day Hotel and Company Office iT operations as assigned
Act as Cluster iT Director in his/her absence
Accountable for the overall IT operating health/targets of assigned Hotels and Company Owned and Managed Offices
Responsible for Operational alignment with business partners and other local cluster teams
Engages with, and primary escalation point, for Property Executive Committee
Escalation and discipline lead for Cluster iT team assigned
Maintain operations direction and tie effectively to the iT long range plan
Responsible for all associates
Responsible for talent development for Associates assigned
Accountable for assigned properties vendor relationships/contracting/service levels
Responsible for the research of technology products in-the assigned property
Responsible for technology pilots that occur in assigned cluster
Facilitate the management of iT Cluster budget
Engages with, and primary escalation point for Property GM, DOF and other Department Heads
Meet Network security compliance
Pass technology related Internal and PCI audits
Meet iT PCI related audit compliance
Meet iT Technology Internal Audit compliance
Manage iT costs and reduce where feasible
Remediate appropriate findings from owner audits
Ensure process and procedures for PI management including guest engagement, installation support, regular maintenance and test are properly rolled out and generate the PI related reports
Foster positive relationships with all stakeholders
Ensure Vendor relationships are highly collaborative and contracts/service levels are appropriate
Accomplish Associate related initiatives
Meet Engagement Score targets
Be seen as an effective individual contributor and team player
Be seen to demonstrate leadership competence through effective and considerable delegation
As appropriate, grow existing iT Clusters
Ensure vacation planning is effective for all direct reports
Ensure the accomplishment of iT Induction for new Property Leadership team members, business council and cluster operation leaders
Mentor 2 high potential Associates on an ongoing basis
Readily critique own behavior to acknowledge mistakes and improve future leadership performance
Act independently to improve and increase skills and knowledge
Work with Cluster iT Director on certifying new products as required
Facilitate technology pilots are managed effectively
Activate iT escalation on a timely and effective basis, follow up and close out
Facilitate iT CAPEX preparation for properties according to the schedule
Take a lead role in any major finding remediation efforts
Meet Marriott’s Security Standards and PCI requirements in the properties
Keep accurate status documentation (goals, scorecard, LPP tracking)
Proactively seek to achieve balanced scorecard and goals by leveraging resources and ideas to achieve desired results
Pay appropriate attention to properties in scope to ensure iT operations are running smoothly
Meet with business point of contact of each property (usually GM and DOF) or office in person at least once every two months to seek feedback and provide effective updates on iT activities and plans
Be the lead iT Vendor relationship owner for properties in scope
Ensure effective induction program for new Associates or those in new or different roles
Perform LPP’s on a timely basis and allocate sufficient time, research and effort to ensure the process effectively benefits the development of direct reports
Ensure adequate communication, training and execution of all Talent development programs and related initiatives to direct reports
Develop a personal management style that brings positive results from Associates
Build and maintain positive and effective relations with direct team members
Facilitate Cluster iT Director to put resources in place to ensure owners have sufficient vendor choices in each market/city
Where assigned, facilitate pilot phase early review/completion/recommendation report and relevant documentation
Maintain an IT related inventory for all properties/offices in cluster
Ensure the execution and tracking of rollouts on a timely basis
Ensure resources are assigned to iT escalation processes and that tracking processes are effective and meet the SLA’s
Monitor effective flow of issue management amongst Continent Support Desk, vendors and Cluster organizations
Implement at least 90% of Cluster best practices and suggest enhancements to benefit the wider iT community
Attend the bi-weekly iT Education Calls
Ensure planning and accomplishment of technology disaster and contingency plan testing for each property and office

Additional Information:

Job Posted:
January 02, 2026

Employment Type:

Fulltime

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Job Link Share:

Cluster IT Manager

Marriott Bonvoy

Location:
Thailand

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 02, 2026

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