Cluster Human Resources Assistant Job at Marriott Bonvoy (Johannesburg)

Job Description

Cluster Human Resources Assistant - Protea Hotel Fire & Ice! by Marriott® Johannesburg Melrose Arch. Core HR Administration & Compliance, Recruitment, Hiring & Onboarding, Employee Communication & Relations, Safety, Security & Legislative Compliance, Policies, Procedures & Professional Conduct, Guest Relations & Service Excellence, Communication & Professional Interaction, Working with Others & Team Collaboration, Systems, Administration & Physical Tasks.

Job Responsibility

Answer incoming telephone calls using professional etiquette
accurately record and relay messages while maintaining confidentiality
Create, maintain, and secure employee and applicant filing systems, ensuring accurate record keeping in line with company policies and South African labour legislation
File, track, and process employment applications, interview documentation, reference checks, and onboarding paperwork
Create and maintain new employee personnel files, ensuring completeness of documentation such as contracts, identification, eligibility documents, and policy acknowledgements
Ensure accurate maintenance of all employee records, including interview documents, compliance forms, orientation checklists, and other required HR documentation
Maintain confidentiality and security of employee and property records at all times, in accordance with POPIA, company standards, and ethical HR practice
Prepare, type, proofread, and distribute HR correspondence, reports, memoranda, and internal communication using computer based systems
Audit and coordinate the secure distribution of paychecks and assist with payroll administration processes where required
Assist management in screening CVs, coordinating interviews, conducting assessments, and supporting the selection of new hourly associates using approved recruitment systems and tools
Monitor and support all recruitment and hiring processes to ensure compliance with company policies and South African labour legislation, including fair labour practices and non discrimination
Communicate job offers to successful candidates and provide clear guidance on required onboarding documentation for first day of employment
Support onboarding processes by ensuring completion of induction documentation, policy acknowledgements, and statutory forms
Act as a first point of contact for employee HR related queries, requests, and concerns, providing accurate information or escalating matters appropriately
Inform HR Management of employee relations matters, trends, or potential risks within the hotel or division
Design, update, and maintain employee communication bulletin boards, ensuring visibility of recruitment notices, promotions, transfers, policy updates, and statutory information
Post all required legal, regulatory, and Human Resources notices in designated employee areas, ensuring ongoing legislative compliance
Handle sensitive employee issues with tact, discretion, diplomacy, and confidentiality
Actively listen to employee concerns and respond professionally, supporting a fair, respectful, and inclusive work environment
Report all work related accidents, injuries, or incidents immediately to management in accordance with company procedures and occupational health and safety requirements
Identify unsafe work practices or conditions and correct them where possible, or escalate concerns to management and safety personnel
Follow and promote company and departmental safety and security policies to ensure a clean, safe, and secure workplace
Support compliance with South African labour legislation including, but not limited to: Employment equity administration support, Basic Conditions of Employment compliance, Occupational Health and Safety documentation coordination, Fair disciplinary and grievance process administration support
Maintain accurate records related to employee wellbeing, attendance, leave administration, and statutory compliance where required
Protect the privacy and security of guests, employees, and company information
Maintain confidentiality of proprietary materials and sensitive HR data at all times
Adhere to company and departmental policies and procedures
Ensure uniform, nametag, and personal appearance are clean, hygienic, professional, and compliant with company standards
Perform additional reasonable duties as requested by HR Management or Supervisors
Assist other departments and employees to ensure adequate coverage and seamless guest service delivery
Maintain a service oriented mindset that supports Marriott’s commitment to exceptional guest experiences, even within HR operations
Communicate clearly and professionally with guests, employees, managers, and supervisors, both verbally and in writing
Discuss work related matters discreetly, avoiding public areas of the property
Prepare, review, and edit written documents to ensure accuracy, professionalism, and completeness
Answer telephones using Marriott service standards, including prompt response, courteous tone, appropriate call handling, accurate message taking, and professional call transfers
Support all co workers and treat everyone with dignity, respect, and fairness
Develop and maintain positive, productive working relationships across departments
Partner with colleagues and management to promote teamwork, operational efficiency, and common hotel objectives
Enter, retrieve, and manage work related information using computers and HR systems
Perform light physical tasks as required, including moving or lifting objects up to 10 pounds

Requirements

Education: High School Diploma / Grade 12 or equivalent
Experience: Minimum of 1 year relevant HR or administrative experience (hospitality advantageous)
Supervisory Experience: Not required
Strong computer skills, including Microsoft Office
Excellent administrative and organizational ability
High attention to detail and accuracy
Effective time management and multitasking
Clear verbal and written communication
Active listening skills
Customer service orientation
Ability to engage professionally across diverse employee groups
Integrity and confidentiality
Positive and professional demeanor
Dependability and accountability
Strong presentation and professional appearance
Ability to work effectively in a team based hospitality environment

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Cluster Human Resources Assistant

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