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We are looking for an ambitious, dedicated and service-oriented Cluster Events & Groups Manager to join the fantastic team at the Central London Marriott Cluster. If you are a passionate events & groups professional looking to develop within an amazing brand and the world’s biggest travel company get in touch with us today! See where your journey can take you.
Job Responsibility:
Responsible for incoming enquiries (electronic & telephone) from conversion through to transition to the operations team for event execution and then back to sales
Deal with all external enquiries
Provide excellent customer service during every element of the event or group enquiry process
Take the initial enquiry, negotiating rates, contracting and pre-event, during event and post event planning
Coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service
Recognize opportunities to maximize revenue through upselling, conversion, and drive repeat business
Adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event
Ownership for the management and conversion of assigned enquiries
Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations
Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts
Correct use of systems process to ensure booking integrity, consistency & accuracy
Works within brand standards & systems processes
Generate incremental revenue and deliver excellent guest service
Effectively manages bedrooms blocks and meeting space inventory for assigned groups