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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Cluster Groups & Events Manager

United Kingdom, London · Job Posted February 14, 2026
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Job Description

We are looking for an ambitious, dedicated and service-oriented Cluster Events & Groups Manager to join the fantastic team at the Central London Marriott Cluster. If you are a passionate events & groups professional looking to develop within an amazing brand and the world’s biggest travel company get in touch with us today! See where your journey can take you.

Job Responsibility

  • Responsible for incoming enquiries (electronic & telephone) from conversion through to transition to the operations team for event execution and then back to sales
  • Deal with all external enquiries
  • Provide excellent customer service during every element of the event or group enquiry process
  • Take the initial enquiry, negotiating rates, contracting and pre-event, during event and post event planning
  • Coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service
  • Recognize opportunities to maximize revenue through upselling, conversion, and drive repeat business
  • Adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event
  • Ownership for the management and conversion of assigned enquiries
  • Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations
  • Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts
  • Correct use of systems process to ensure booking integrity, consistency & accuracy
  • Works within brand standards & systems processes
  • Generate incremental revenue and deliver excellent guest service
  • Effectively manages bedrooms blocks and meeting space inventory for assigned groups
  • Execution of Meetings Imagined.com, MSA

Requirements

  • Ambitious, dedicated and service-oriented
  • Passionate events & groups professional
  • Dynamic with good attention to detail
  • Strong selling, negotiation & organizational skills
  • Good communication skills
  • Expertise in menu planning, food presentation, meeting room set ups, audio-visual and banquet service standards
  • Ability to sell to a pre-determined event and group strategy
  • Ability to conduct compelling show rounds
  • Ability to proactively resolicit previous customers and event bookers

What we offer

  • A unique opportunity to be part of an award-winning international brand
  • National and internal promotion opportunities
  • World class training and development programmes tailored to enhancing your skills
  • Work alongside award winning, experienced hospitality professionals
  • Discounted room nights, meals, and spa access
  • Access to fabulous and flexible benefits including health and life assurance
  • Access to major high street discounts
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