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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Cluster Group Reservations Agent

Australia, Melbourne · Job Posted June 30, 2026
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Job Description

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest’s stay, AC provides everything you need and nothing you don’t. Be a part of our global tribe and work with like-minded people. We are seeking a Group Reservations Agent (Cluster) to support AC Hotel Marriott Southbank and Melbourne Marriott Docklands Hotels in a Full Time role.

Job Responsibility

  • Handling and processing reservations and inquiries from all booking channels
  • Pre-arrival check to ensure guest history is linked and relevant booking information is updated
  • Action room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations
  • Follow up on No-Shows and late cancelations and process charges appropriately
  • Analyse and update all guest requests that are tailored to their requirements
  • Assist and coordinate guest bookings, engaging with them and exceeding their expectations
  • Build and strengthen relationships with existing and new customers to enable future bookings
  • Liase with other like-minded departments to deliver service excellence with each customer experience
  • Complete reservation administration tasks and offer general support to the team
  • Close communication with relevant teams to ensure every guest has a smooth arrival experience. To share any special guest information, preferences and instructions within the Reservations Team as well as with other departments
  • To have extensive knowledge of all hotel services and facilities to be ready to answer questions from in-house and outside guests

Requirements

  • Previous experience in a Reservations role
  • Previous experience in hospitality or hotel environment
  • Knowledge of the Opera PMS system
  • Good knowledge of MS Office applications (Word, Excel, PowerPoint) and Outlook
  • Exceptional attention to detail
  • Excellent verbal and written communication skills and interpersonal skills
  • Ability to multitask and work productively in a busy environment

What we offer

  • Discounts on hotel rooms including all properties within the Marriott International group
  • Discounts on food & beverage across all our hotels
  • The best hotel training opportunities by Marriott International
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
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