Cluster Business Head

• Ensure optimum efficiency and service levels for Global Cluster markets
• Ensure compliance to all applicable related policies, processes and procedures
• Reviewing and approving Profiles designated as Sensitive
• Ensuring Profiles are in compliance with global policies and procedures
• Reviewing and managing rejection ratios of Profile Quality Metrics
• Reviewing and enforcing completion of required trainings for regional managers
• Ensuring regional managers complete Periodic Reviews on time
• Reviewing and tracking all overdue cases and backlogs
• Monitoring both scheduled and unscheduled reviews to completion
• Monitoring resolution of findings from monthly Quality Assurance process
• Identify and manage risks and opportunities associated with clients and prospects
• Define sales strategy including target market, product and service offering
• Manage and drive acquisition channels and deepening of existing client relationships
• Achieve and monitor all sales efforts to meet projected production goals
• Proactively motivate and monitor performance of Market Heads and Client Engagement Center Heads
• Maintain frequent interaction with centers of influence, industry segments, and senior business contacts
• Execute assigned supervisory programs and manage continued education of licensed personnel
• Implement programs to ensure material risks are identified, understood, managed, and communicated
• Report to management and participate in leadership team discussion forums
• Assess risk when business decisions are made and drive compliance with applicable laws and regulations

• 10+ years experience with Compensation and Sales Performance Management solutions
• Must have successful record in setting business strategies and implementation plans within global and local markets
• Must have experience in sales, distribution and/or relationship management in Consumer Financial Services
• Bachelor's/University degree
• Master's degree preferred

Master's degree