Clubhouse Manager Job at Rapha (Sydney)

Clubhouse Manager

As a Clubhouse Manager at Rapha, you run Rapha’s retail spaces, which are also h...

Location

Australia , Melbourne

Salary:

Not provided

Rapha

Expiration Date

Until further notice

Requirements

You have a deep-rooted love for cycling and the passion to inspire others to Love the Sport.
You thrive in autonomous, low-structure environments and have a proven track record of Thinking for Yourself, making independent decisions that drive results.
You know how to Suffer. You don't shy away from the difficult uphill climb- you lean into hard conversations with your team or stakeholders, prioritizing honesty and the long-term health of the business over short-term comfort.
You Inspire Others by leading from the front, spending significant time on the sales floor to coach the team "shoulder-to-shoulder" on technical and behavioral excellence.
You have P&L management experience with the ability to analyze retail KPIs and execute localized growth strategies to drive revenue.
You have proven experience managing complex, high-standard environments that blend premium retail, hospitality (café), and event logistics.
You have a track record of recruiting and coaching high-performing teams, fostering a culture of excellence and building a strong internal talent pipeline.
You have exceptional relationship-building skills to engage the local cycling community and grow the Rapha Cycling Club (RCC) membership.
You have a deep knowledge of cycling culture and technical apparel, ensuring an authentic and credible experience for the most discerning riders.

Job Responsibility

Total accountability for the Clubhouse P&L, executing strategies and striving to achieve revenue and KPI targets.
Develop and execute a localized "Metro" strategy that identifies new customer acquisition opportunities and expands Rapha’s footprint in the city.
Utilize business insights and retail trends to optimize stock levels, maximize profit, and manage Clubhouse investment effectively.
Oversee the seamless convergence of retail and café operations, ensuring high standards and profitability across all revenue streams.
Lead the delivery of a unique and exceptional customer experience that sets the global benchmark for retail excellence.
Oversee the execution of the weekly ride schedule and major community activations (e.g., FAR, W100), ensuring they strengthen the local cycling bond. Maximise key local events, and build seasonal programming that drives year-round engagement through relevant challenges and activities.
Maintain meticulous visual merchandising and physical standards, ensuring every detail of the Clubhouse reflects Rapha’s premium brand identity.
Work with the Head of Retail, APAC as the vital link between the Clubhouse and the Service Course (HQ), providing market insights and collaborating to bring global initiatives to life locally.
Recruit, train, and develop a high-performing team of passionate cyclists and service professionals.
Foster an inspirational work environment aligned with Rapha values, ensuring a strong succession plan for future leaders.

What we offer

50% apparel discount
Discount for family and friends
Annual clothing allowance
Free membership to the Rapha Cycling Club
Bike racing expenses up to $35 per race entry
Team ride days
Mental health support with MyndUp
Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
Company Pension Scheme
Company Bonus Scheme

Fulltime

Clubhouse Manager

We are looking for a Clubhouse Manager to drive the overall success of our Rapha...

Location

Spain , Mallorca

Salary:

Not provided

Rapha

Expiration Date

Until further notice

Requirements

EU valid working permit
Spanish and English speaker (any other language valuable)
3-5 years experience in a retail leadership role
Passion for delivering world-class customer experiences and being present on the sales floor
Proven track record of delivering results and exceeding expectations
An understanding of food & beverage retailing (experience in café operations is a plus)
Excellent planning and organisational skills, and attention to detail
Strong stakeholder management skills
Exceptional leadership and people management skills
Enthusiastic about community and relationship-building in Mallorca's cycling scene

Job Responsibility

Responsible for the overall performance of Rapha's Mallorca Clubhouse store
Owning Rapha in Mallorca – Create a localised strategy, make decisions, and take action to grow cycling culture and deliver Rapha’s business goals
Responsible for achieving EBITDA & Retail Key Performance Indicators
Ensure every in-store guest receives a world-class, unique experience that embodies the best of Rapha
Leverage business insights and product performance to identify commercial and community opportunities in the Mallorca market
Work cross-functionally to create a compelling, Mallorca-focused strategy, implementing plans to grow cycling and inspire a life by bike
Ensure employee experience is ‘best-in-class’ and aligned with Rapha’s values
Collaborate with the Marketing team to drive customer acquisition through engaging activations and local partnerships
Lead the team in running the Clubhouse efficiently and drive localised event & ride programming for maximum ROI
Work with Merchandising & VM Teams to highlight the best product selection while maintaining high standards

What we offer

We offer all our employees a 50% apparel discount and a discount for family and friends
An annual clothing allowance
Free membership to the Rapha Cycling Club
Enhanced Parental Leave
Company Pension Scheme
Generous Bonus Scheme
6 hours of free counselling/therapy/coaching sessions with MyndUp
Industry partner discounts
Up to 2 additional days paid time off to participate in a sportive or similar related cycling event
Bike racing expenses up to £35 per race entry

Fulltime

Assistant Clubhouse Manager

We are looking for an Assistant Clubhouse Manager to lead the team in the effici...

Location

United Kingdom , London

Salary:

Not provided

Rapha

Expiration Date

Until further notice

Requirements

2+ years experience in a retail management role
Passion for delivering world-class customer experiences and being present on the sales floor
Proven track record of delivering results and exceeding expectations
An understanding of food & beverage retailing (experience in café operations is a plus)
Excellent planning and organisational skills, and meticulous attention to detail
Ability to demonstrate excellent leadership and people management skills
Enthusiastic about community and relationship-building in the cycling scene
Ability to network, recruit, train, and develop talent
Creativity to host memorable events that bring Rapha’s experience to life
Strong verbal and written communication skills

Job Responsibility

Lead and manage a high performing Clubhouse team in line with brand strategies and drive an inspirational customer experience
Ensure every guest receives a world-class experience that embodies the best of Rapha and is aligned with our values
Support the Clubhouse General Manager in owning Rapha in London – Create a community around the Clubhouse, make decisions, and take action to grow the cycling culture and deliver Rapha’s business goals
Leverage business insights and product performance to identify commercial and community opportunities
Ensure all policies and procedures are followed and minimise any losses to the business with meticulous attention to detail
Work with Merchandising & VM Teams to highlight the best product selection while maintaining high standards
Coach & develop teams to embody Rapha’s behaviours and values
Cascade communications to all members of the store team and lead by example
Be a Rapha ambassador, seen as a role model who brings Rapha’s core values to life

What we offer

50% apparel discount and a discount for family and friends
An annual clothing allowance
An employee bonus scheme with the opportunity to earn up to 5% of you annual salary
Free membership to the Rapha Cycling Club
Bike racing expenses up to £35 per race entry
Team ride days
Mental health support with MyndUp
Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
Company Pension Scheme
Enhanced Parental Leave

Fulltime

Assistant Clubhouse Manager

We are looking for an Assistant Clubhouse Manager to lead the team in the effici...

Location

United Kingdom , London

Salary:

Not provided

Rapha

Expiration Date

Until further notice

Requirements

2+ years experience in a retail management role
Passion for delivering world-class customer experiences and being present on the sales floor
Proven track record of delivering results and exceeding expectations
An understanding of food & beverage retailing (experience in café operations is a plus)
Excellent planning and organisational skills, and meticulous attention to detail
Ability to demonstrate excellent leadership and people management skills
Enthusiastic about community and relationship-building in the cycling scene
Ability to network, recruit, train, and develop talent
Creativity to host memorable events that bring Rapha’s experience to life
Strong verbal and written communication skills

Job Responsibility

Lead and manage a high performing Clubhouse team in line with brand strategies and drive an inspirational customer experience
Ensure every guest receives a world-class experience that embodies the best of Rapha and is aligned with our values
Support the Clubhouse General Manager in owning Rapha in London – Create a community around the Clubhouse, make decisions, and take action to grow the cycling culture and deliver Rapha’s business goals
Leverage business insights and product performance to identify commercial and community opportunities
Ensure all policies and procedures are followed and minimise any losses to the business with meticulous attention to detail
Work with Merchandising & VM Teams to highlight the best product selection while maintaining high standards
Coach & develop teams to embody Rapha’s behaviours and values
Cascade communications to all members of the store team and lead by example
Be a Rapha ambassador, seen as a role model who brings Rapha’s core values to life

What we offer

50% apparel discount and a discount for family and friends
An annual clothing allowance
An employee bonus scheme with the opportunity to earn up to 5% of you annual salary
Free membership to the Rapha Cycling Club
Bike racing expenses up to £35 per race entry
Team ride days
Mental health support with MyndUp
Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
Company Pension Scheme
Enhanced Parental Leave

Fulltime

New

Office Coordinator

Office Coordinators handle the routine office work and administrative responsibi...

Location

United States , Homosassa

Salary:

16.00 USD / Hour

Sun Communities

Expiration Date

Until further notice

Requirements

High School Diploma or GED (Required)
2 years in administrative experience (Required)
6 months in previous experience using NetSuite (Preferred)
6 months in property management office experience (Preferred)
Excellent written and verbal communication skills
Strong customer service skills
Excellent problem solving skills
Intermediate computer proficiency
Professional appearance
Must have a valid driver's license

Job Responsibility

Greets and establishes rapport with guests, current and prospective residents
Fields community comments, suggestions and complaints to the Community Manager
Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals
Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi
Completes and reconciles community reports in accordance with monthly calendar
Performs general administrative functions such as answering phones, typing, copying, faxing, and filing
Reviews and codes invoices and statements for Community Manager approval
Schedules clubhouse rentals and processes rental fees
Ensures office supplies are sufficiently stocked and prepares supply orders as needed
Makes collection calls for site rental payments as directed by the Community Manager

What we offer

401(k) Plan with employer matching contribution
Employee Assistance Program
Identity Theft Insurance
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Site Rent Discounts for team members who live in our communities
Paid sick leave
Various paid holidays, bereavement time and pay for jury duty

Parttime

New

Office Coordinator

Office Coordinators handle the routine office work and administrative responsibi...

Location

United States , Converse

Salary:

16.00 USD / Hour

Sun Communities

Expiration Date

Until further notice

Requirements

High School Diploma or GED (Required)
2 years in administrative experience (Required)
6 months in previous experience using NetSuite (Preferred)
6 months in property management office experience (Preferred)
Excellent written and verbal communication skills
Strong customer service skills
Excellent problem solving skills
Intermediate computer proficiency
Professional appearance
Must have a valid driver's license

Job Responsibility

Greets and establishes rapport with guests, current and prospective residents
Fields community comments, suggestions and complaints to the Community Manager
Prepares and distributes resident and community communications
Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees
Completes and reconciles community reports
Performs general administrative functions
Reviews and codes invoices and statements
Schedules clubhouse rentals and processes rental fees
Ensures office supplies are sufficiently stocked
Makes collection calls

What we offer

Comprehensive Medical and Prescription coverage
Comprehensive Dental Plan
Vision Plan
Voluntary Health and Dependent Care Reimbursement Accounts
Life and Accidental Death and Dismemberment Insurance
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Paid Parental Leave
Employee Assistance Program
Identity Theft Insurance

Fulltime

New

Office Coordinator

Office Coordinators handle the routine office work and administrative responsibi...

Location

United States , White Lake

Salary:

18.00 USD / Hour

Sun Communities

Expiration Date

Until further notice

Requirements

High School Diploma or GED (Required)
2 years in administrative experience (Required)
6 months in previous experience using NetSuite (Preferred)
6 months in property management office experience (Preferred)
Excellent written and verbal communication skills
Strong customer service skills
Excellent problem solving skills
Intermediate computer proficiency
Professional appearance
Must have a valid driver's license

Job Responsibility

Greets and establishes rapport with guests, current and prospective residents
Fields community comments, suggestions and complaints to the Community Manager
Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals
Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi
records in the proper accounts and issues receipts
Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports
Maintains records and files in accordance with the Operations Manual
Performs general administrative functions such as answering phones, typing, copying, faxing, and filing
Reviews and codes invoices and statements for Community Manager approval
Schedules clubhouse rentals and processes rental fees

What we offer

Comprehensive Medical and Prescription coverage with multiple plan designs
Comprehensive Dental Plan
Vision Plan
Voluntary Health and Dependent Care Reimbursement Accounts
Life and Accidental Death and Dismemberment Insurance
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Paid Parental Leave
Employee Assistance Program
Identity Theft Insurance

Fulltime

New

Office Coordinator

Office Coordinators handle the routine office work and administrative responsibi...

Location

United States , Aiken

Salary:

18.00 USD / Hour

Sun Communities

Expiration Date

Until further notice

Requirements

High School Diploma or GED
2 years in administrative experience
6 months in previous experience using NetSuite (Preferred)
6 months in property management office experience (Preferred)
Excellent written and verbal communication skills
Strong customer service skills
Excellent problem solving skills
Intermediate computer proficiency
Professional appearance
Must have a valid driver's license

Job Responsibility

Greets and establishes rapport with guests, current and prospective residents. Fields community comments, suggestions and complaints to the Community Manager
Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals
Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi
records in the proper accounts and issues receipts
Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports. Maintains records and files in accordance with the Operations Manual
Performs general administrative functions such as answering phones, typing, copying, faxing, and filing
Reviews and codes invoices and statements for Community Manager approval
Schedules clubhouse rentals and processes rental fees
Ensures office supplies are sufficiently stocked and prepares supply orders as needed
Makes collection calls for site rental payments as directed by the Community Manager. Submits bad debt files to collections

What we offer

Comprehensive Medical and Prescription coverage with multiple plan designs
Comprehensive Dental Plan
Vision Plan
Voluntary Health and Dependent Care Reimbursement Accounts
Life and Accidental Death and Dismemberment Insurance
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Paid Parental Leave
Employee Assistance Program
Identity Theft Insurance

Fulltime

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