Clubhouse Manager Job at Rapha (Melbourne)

Clubhouse Manager

We are looking for a Clubhouse Manager to drive the overall success of our Rapha...

Location

Singapore , Singapore

Salary:

Not provided

Rapha

Expiration Date

Until further notice

Requirements

3-5 years experience in a retail leadership role
Passion for delivering world-class customer experiences and being present on the sales floor
Proven track record of delivering results and exceeding expectations
An understanding of food & beverage retailing (experience in café operations is a plus)
Excellent planning and organizational skills, and attention to detail
Strong stakeholder management skills
Exceptional leadership and people management skills
Enthusiastic about community and relationship-building in Singapore's cycling scene
Ability to network, recruit, train, and develop talent
Creativity to host memorable events that bring Rapha’s experience to life

Job Responsibility

Responsible for the overall performance of Rapha's Singapore Clubhouse store
Owning Rapha in Singapore – Create a localized strategy, make decisions, and take action to grow cycling culture and deliver Rapha’s business goals
Responsible for achieving EBITDA & Retail Key Performance Indicators
Ensure every in-store guest receives a world-class, unique experience that embodies the best of Rapha
Leverage business insights and product performance to identify commercial and community opportunities in the Singapore market
Work cross-functionally to create a compelling, Singapore-focused strategy, implementing plans to grow cycling and inspire a life by bike
Ensure employee experience is ‘best-in-class’ and aligned with Rapha’s values
Collaborate with the Marketing team to drive customer acquisition through engaging activations and local partnerships
Lead the team in running the Clubhouse efficiently and drive localized event & ride programming for maximum ROI
Work with Merchandising & VM Teams to highlight the best product selection while maintaining high standards

What we offer

50% apparel discount and a discount for family and friends
An annual clothing allowance
Free membership to the Rapha Cycling Club
Enhanced Parental Leave
Company Pension Scheme
Generous Bonus Scheme
Up to 2 additional days paid time off to participate in a sportive or similar related cycling event

Fulltime

Assistant Clubhouse Manager

We are looking for an Assistant Clubhouse Manager to lead the team in the effici...

Location

United Kingdom , London

Salary:

Not provided

Rapha

Expiration Date

Until further notice

Requirements

2+ years experience in a retail management role
Passion for delivering world-class customer experiences and being present on the sales floor
Proven track record of delivering results and exceeding expectations
An understanding of food & beverage retailing (experience in café operations is a plus)
Excellent planning and organisational skills, and meticulous attention to detail
Ability to demonstrate excellent leadership and people management skills
Enthusiastic about community and relationship-building in the cycling scene
Ability to network, recruit, train, and develop talent
Creativity to host memorable events that bring Rapha’s experience to life
Strong verbal and written communication skills

Job Responsibility

Lead and manage a high performing Clubhouse team in line with brand strategies and drive an inspirational customer experience
Ensure every guest receives a world-class experience that embodies the best of Rapha and is aligned with our values
Support the Clubhouse General Manager in owning Rapha in London – Create a community around the Clubhouse, make decisions, and take action to grow the cycling culture and deliver Rapha’s business goals
Leverage business insights and product performance to identify commercial and community opportunities
Ensure all policies and procedures are followed and minimise any losses to the business with meticulous attention to detail
Work with Merchandising & VM Teams to highlight the best product selection while maintaining high standards
Coach & develop teams to embody Rapha’s behaviours and values
Cascade communications to all members of the store team and lead by example
Be a Rapha ambassador, seen as a role model who brings Rapha’s core values to life

What we offer

50% apparel discount and a discount for family and friends
An annual clothing allowance
An employee bonus scheme with the opportunity to earn up to 5% of you annual salary
Free membership to the Rapha Cycling Club
Bike racing expenses up to £35 per race entry
Team ride days
Mental health support with MyndUp
Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
Company Pension Scheme
Enhanced Parental Leave

Fulltime

Assistant Clubhouse Manager

We are looking for an Assistant Clubhouse Manager to lead the team in the effici...

Location

United Kingdom , London

Salary:

Not provided

Rapha

Expiration Date

Until further notice

Requirements

2+ years experience in a retail management role
Passion for delivering world-class customer experiences and being present on the sales floor
Proven track record of delivering results and exceeding expectations
An understanding of food & beverage retailing (experience in café operations is a plus)
Excellent planning and organisational skills, and meticulous attention to detail
Ability to demonstrate excellent leadership and people management skills
Enthusiastic about community and relationship-building in the cycling scene
Ability to network, recruit, train, and develop talent
Creativity to host memorable events that bring Rapha’s experience to life
Strong verbal and written communication skills

Job Responsibility

Lead and manage a high performing Clubhouse team in line with brand strategies and drive an inspirational customer experience
Ensure every guest receives a world-class experience that embodies the best of Rapha and is aligned with our values
Support the Clubhouse General Manager in owning Rapha in London – Create a community around the Clubhouse, make decisions, and take action to grow the cycling culture and deliver Rapha’s business goals
Leverage business insights and product performance to identify commercial and community opportunities
Ensure all policies and procedures are followed and minimise any losses to the business with meticulous attention to detail
Work with Merchandising & VM Teams to highlight the best product selection while maintaining high standards
Coach & develop teams to embody Rapha’s behaviours and values
Cascade communications to all members of the store team and lead by example
Be a Rapha ambassador, seen as a role model who brings Rapha’s core values to life

What we offer

50% apparel discount and a discount for family and friends
An annual clothing allowance
An employee bonus scheme with the opportunity to earn up to 5% of you annual salary
Free membership to the Rapha Cycling Club
Bike racing expenses up to £35 per race entry
Team ride days
Mental health support with MyndUp
Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
Company Pension Scheme
Enhanced Parental Leave

Fulltime

New

Community Lead

Rapha launched in 2004 to redefine cycling apparel. Today, progressive design an...

Location

Australia , Sydney

Salary:

Not provided

Rapha

Expiration Date

Until further notice

Requirements

You Love the Sport. You don’t just plan rides
you ride them. You are curious about your community's needs, using every coffee stop and climb to understand what riders want next.
You Think For Yourself, by pushing boundaries in cycling event programming to ensure Rapha remains the most progressive brand in your city.
You Suffer - on and off the bike. You persevere through operational setbacks and lean into difficult conversations with ride leaders or Service Course, aiming for excellent service in everything you do.
You Inspire Others, by setting the pace. Whether it’s bike safety, kit etiquette, or inclusivity, you take people on the journey by modeling the 'Rapha way' in every interaction
Experience leading group rides and an interest in in cycling as a sport
Event planning and execution experience
Content creation and social media understanding
Operationally savvy and forward thinking

Job Responsibility

Design and deliver a robust, engaging, and diverse calendar of rides in line with the company framework that attracts both committed RCC Members and allows new riders to experience the RCC offering
Plan and execute high-impact special events and regional activations (e.g., W100, FAR) that strengthen community bonds and drive brand exposure
Recruit, coordinate, and support a high-quality team of local ride leaders and brand ambassadors
Work closely with the Clubhouse Manager to ensure the RCC presence and energy within the Clubhouse are consistently aligned with brand expectations
Actively drive RCC membership through open rides and proactive clienteling of lapsed members
Drive brand exposure by creating, editing and sharing high-quality, engaging social media content
Create & edit engaging RCC Newsletters
Build meaningful partnerships relevant to the local market and stay current with local trends and competitor activity
Identify potential partnerships in the metro, engage with local influencers and ambassadors
Plan rides & events strategically, on a moving 18-month basis following global brand guidelines

What we offer

50% apparel discount
Discount for family and friends
Annual clothing allowance
Free membership to the Rapha Cycling Club
Bike racing expenses up to $35 per race entry
Team ride days
Mental health support with MyndUp
Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
Company Pension Scheme
Company Bonus Scheme

Fulltime

Director of Clubhouse Operations

This is an outstanding opportunity for a proven hospitality leader to join a hig...

Location

United States , Brentwood

Salary:

Not provided

KemperSports

Expiration Date

Until further notice

Requirements

Five plus years of management experience in a similar, high-end hospitality environment
Must be an enthusiastic and highly motivated professional who enjoys engaging with members
Has a clear understanding of what constitutes a 'premier Club experience' and the proven ability to execute to that level
Displays a solid understanding of facilities and membership management
Possesses financial acumen, an understanding of HR policies and regulations, elevated food and beverage standards and the club industry
Is skilled in hiring, training, mentoring, and developing high achieving employees
Has a strong knowledge of wine, beer, and spirits
Possesses a good sense of humor and an acute attention to detail
Must be able to communicate effectively, with strong listening, verbal, and written communication skills
Required computer skills of Word, Excel, Outlook, POS systems (knowledge of EZ Suites considered a plus) and time management systems

Job Responsibility

Provide visible, quality leadership that fosters a positive, professional, and service-driven culture throughout the Clubhouse and its operations
Report directly to and support the General Manager across all operational and functional areas of Clubhouse Operations
Oversee and lead all Clubhouse departments, including Kitchen, Dining Rooms, Bars, Snack Bars, Beverage Carts, and Housekeeping
Serve as a key member of the Executive Leadership Team
Ensure members consistently experience exceptional food and beverage service
Maintain and continuously elevate service standards across all Clubhouse environments, events, and member programs
Lead with strategic thinking, accountability, attention to detail, and timely follow-through
Set the standard by example—demonstrating a positive, energetic, and solution-oriented mindset
Partner with the General Manager and Human Resources on hiring, compensation, performance evaluations, coaching, corrective action, and other personnel matters
Implement and uphold established Standard Operating Procedures

Fulltime

New

Clubhouse Manager

As a Clubhouse Manager at Rapha, you run Rapha's retail spaces, which are also h...

Location

Australia , Sydney

Salary:

Not provided

Rapha

Expiration Date

Until further notice

Requirements

You have a deep-rooted love for cycling and the passion to inspire others to Love the Sport
You thrive in autonomous, low-structure environments and have a proven track record of Thinking for Yourself, making independent decisions that drive results
You know how to Suffer. You don't shy away from the difficult uphill climb- you lean into hard conversations with your team or stakeholders, prioritizing honesty and the long-term health of the business over short-term comfort
You Inspire Others by leading from the front, spending significant time on the sales floor to coach the team 'shoulder-to-shoulder' on technical and behavioral excellence
You have P&L management experience with the ability to analyze retail KPIs and execute localized growth strategies to drive revenue
You have proven experience managing complex, high-standard environments that blend premium retail, hospitality (café), and event logistics
You have a track record of recruiting and coaching high-performing teams, fostering a culture of excellence and building a strong internal talent pipeline
You have exceptional relationship-building skills to engage the local cycling community and grow the Rapha Cycling Club (RCC) membership
You have a deep knowledge of cycling culture and technical apparel, ensuring an authentic and credible experience for the most discerning riders

Job Responsibility

Total accountability for the Clubhouse P&L, executing strategies and striving to achieve revenue and KPI targets
Develop and execute a localized 'Metro' strategy that identifies new customer acquisition opportunities and expands Rapha's footprint in the city
Utilize business insights and retail trends to optimize stock levels, maximize profit, and manage Clubhouse investment effectively
Oversee the seamless convergence of retail and café operations, ensuring high standards and profitability across all revenue streams
Lead the delivery of a unique and exceptional customer experience that sets the global benchmark for retail excellence
Oversee the execution of the weekly ride schedule and major community activations (e.g., FAR, W100), ensuring they strengthen the local cycling bond. Maximise key local events, and build seasonal programming that drives year-round engagement through relevant challenges and activities
Maintain meticulous visual merchandising and physical standards, ensuring every detail of the Clubhouse reflects Rapha's premium brand identity
Work with the Head of Retail, APAC as the vital link between the Clubhouse and the Service Course (HQ), providing market insights and collaborating to bring global initiatives to life locally
Recruit, train, and develop a high-performing team of passionate cyclists and service professionals
Foster an inspirational work environment aligned with Rapha values, ensuring a strong succession plan for future leaders

What we offer

50% apparel discount
Discount for family and friends
Annual clothing allowance
Free membership to the Rapha Cycling Club
Bike racing expenses up to $35 per race entry
Team ride days
Mental health support with MyndUp
Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
Company Pension Scheme
Company Bonus Scheme

Fulltime

Floor Lead

The Floor Lead will contribute to this mission by embodying Rapha’s values on th...

Location

United States , Los Angeles

Salary:

Not provided

Rapha

Expiration Date

Until further notice

Requirements

Proven ability to lead by example, demonstrate flexibility in changing environments, and take initiative
Strong interpersonal skills with the ability to be approachable, engaging, and a positive brand ambassador
Experience of leading teams in a fast-paced retail environment with a track record of delivering commercial results and exceeding expectations
A passion for cycling and a desire to continuously learn and share technical knowledge regarding Rapha products and the sport

Job Responsibility

Lead the team to engage, develop, and maintain deep relationships with all visitors, ensuring every customer finds what they are looking for through expert product knowledge and conversation
Support the Clubhouse Managers by overseeing shop floor priorities, assisting with staff schedules, and utilising best judgment to make critical decisions in the absence of senior leadership
Drive team development by providing real-time feedback on individual performance, celebrating successes, and coaching staff on Rapha values and product information
Additional areas of responsibilities, assigned by the manager within your Clubhouse. One area would be in addition to your Shop floor responsibilities
VM Focused: Deliver the ultimate 'in-person' Rapha experience in the clubhouse by maintaining Visual Standards through checklists, implementing/analysing commercial moves, educating the team to take a proactive approach to VM and completing monthly visual reports
Service Focused: Drive service standards through CLIP-IN steps of service and review of NPS survey results. Develop the team through monthly service focusses / coaching / team training activities / culture of feedback. Take new starters through the Induction Journey. Support manager with embedding the Rapha Behaviours
Inventory Focused: Back of house operations is the engine room that makes the entire performance of our Clubhouses possible. Supporting the backbone of our Clubhouse through loss prevention reviews to protect the store's bottom line and receiving and maintaining an accurate stock level, supports the customer experience and ensures the product is there for the customer
Cafe Focused: Responsible for creating a unforgettable Cafe experience for customers, riders and members, creating a space that keeps them coming back

What we offer

50% apparel discount and a discount for family and friends
An annual clothing allowance
Free membership to the Rapha Cycling Club
United Healthcare Package for Medical, Dental & Vision (80% Rapha, 20% Individual) based on a minimum requirement of 30 hours per week
Enhanced Parental Leave
401K Program
Up to 2 additional days paid time off to participate in a sportive or similar related cycling event

Fulltime

Night Auditor

Provides friendly and hospitable service for hotel guests including taking reser...

Location

United States , Glenview

Salary:

Not provided

KemperSports

Expiration Date

Until further notice

Requirements

High school preferred
Hotel experience or Receptionist experience preferred
Customer Service experience Required
Demonstrated quality interpersonal communication skills
Ability to efficiently handle multiple duties under pressure with minimal supervision
work flexible hours as required including evenings/weekends
Positive attitude, professional manner and appearance in all situations
Must have the ability to: Read and write (English)
Communicate verbally with staff members and/or customers with or without the use of two-way radios
Give and/or follow verbal and written instructions

Job Responsibility

Take hotel reservations over the phone and/or in person
Provide guests with all pertinent information regarding hotel policies
Perform appropriate check-in procedures for hotel guests including entering credit card numbers into the computer for charging purposes, ensure all hotel guests sign a registration slip, and making keys for guest rooms
Provide friendly, positive, up-beat and hospitable service at all times
Provide information to inquiring guests about hotel amenities and local surroundings
Publicly support all hotel policies
Perform appropriate check-out procedures including correctly billing out accrued charges and presenting guests with accurate guest folios
Maintain and balance a shift bank
Balance all transactions at the closing of a shift
Communicate with the next shift both verbally and in the logbook, information that is necessary for other shifts to function smoothly

Parttime

Clubhouse Manager

Rapha

Location:
Australia , Melbourne

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 15, 2026

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