Clubhouse Manager

• Responsible for the overall performance of Rapha's Singapore Clubhouse store
• Owning Rapha in Singapore – Create a localized strategy, make decisions, and take action to grow cycling culture and deliver Rapha’s business goals
• Responsible for achieving EBITDA & Retail Key Performance Indicators
• Ensure every in-store guest receives a world-class, unique experience that embodies the best of Rapha
• Leverage business insights and product performance to identify commercial and community opportunities in the Singapore market
• Work cross-functionally to create a compelling, Singapore-focused strategy, implementing plans to grow cycling and inspire a life by bike
• Ensure employee experience is ‘best-in-class’ and aligned with Rapha’s values
• Collaborate with the Marketing team to drive customer acquisition through engaging activations and local partnerships
• Lead the team in running the Clubhouse efficiently and drive localized event & ride programming for maximum ROI
• Work with Merchandising & VM Teams to highlight the best product selection while maintaining high standards
• Deliver an inspirational in-store experience through meticulous attention to detail
• Coach & develop teams to embody Rapha’s behaviours and values
• Be a Rapha ambassador, seen as a role model who brings Rapha’s core values to life

• 3-5 years experience in a retail leadership role
• Passion for delivering world-class customer experiences and being present on the sales floor
• Proven track record of delivering results and exceeding expectations
• An understanding of food & beverage retailing (experience in café operations is a plus)
• Excellent planning and organizational skills, and attention to detail
• Strong stakeholder management skills
• Exceptional leadership and people management skills
• Enthusiastic about community and relationship-building in Singapore's cycling scene
• Ability to network, recruit, train, and develop talent
• Creativity to host memorable events that bring Rapha’s experience to life
• Strong verbal and written communication skills
• Ability to be flexible and agile to meet business needs
• Entrepreneurial spirit with a track record of delivering results
• Comfortable working in a fast-paced, autonomous environment

Experience in café operations

• 50% apparel discount and a discount for family and friends
• An annual clothing allowance
• Free membership to the Rapha Cycling Club
• Enhanced Parental Leave
• Company Pension Scheme
• Generous Bonus Scheme
• Up to 2 additional days paid time off to participate in a sportive or similar related cycling event