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Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products and great espresso, as well as an extensive programme of live racing, rides and events. The Clubhouse Floor is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Floor Lead must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Floor Lead is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
Job Responsibility:
Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
Provide expert Rapha product knowledge
Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values - Passion, Determination, Creativity & Communication
Maintain the highest Visual Merchandising and House-keeping standards
Assist in the planning and delivery of Clubhouse Rides and Events
Support the team and work together to create an inspiring and positive working environment
Requirements:
To apply you must be 18 years of age or older
Experience in a luxury retail environment
Passionate about delivering legendary customer experiences
A proven track record of delivering results and the drive to exceed expectations
Personable and friendly - a good communicator that is approachable and engaging
Ability to prioritise and demonstrate initiative
Knowledge of the Rapha brand
Ability to work a mixture of morning, evenings, weekends and some holidays
Nice to have:
Interested in cycling of any form or active sports is desirable
An interest in coffee/barista training would also be an advantage
What we offer:
Monthly social events and social away days
50% apparel discount and a discount for family and friends