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Clubhouse Floor Lead

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Rapha

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Location:
Spain , Mallorca

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Floor Lead is dedicated to delivering the legendary Rapha customer experience across all areas within the Clubhouse, whilst leading others to do the same and supporting in the managers absence. The first person any visitor to the club will meet, the Clubhouse Floor Lead must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Floor Lead is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.

Job Responsibility:

  • Deliver the legendary Rapha experience by inspiring and leading the team to engage, develop and maintain relationships with all Clubhouse visitors
  • Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service, setting high standards for the rest of the team to follow
  • Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
  • Provide expert Rapha product knowledge
  • Understand the full café offering and recommend menu items to customers
  • Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
  • Always communicate positively about the brand, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
  • Maintain the highest Visual Merchandising and House-keeping standards, ensuring that others do the same
  • Assist in the planning and delivery of Clubhouse Rides and Events
  • Support the team and work together to create an inspiring and positive working environment
  • Lead by example and inspire the team to effectively uncover the customer’s needs and present appropriate solutions
  • Assist with the Clubhouse’s staff schedules when the Clubhouse Manager is away
  • Use best judgement to make decisions as necessary in absence of Clubhouse leadership team

Requirements:

  • Must be 18 years of age or older
  • Must have the right to work in Spain
  • Experience in a luxury retail environment
  • Ability to demonstrate excellent leadership skills and flexibility to adapt
  • Empathy to deal with challenging customer relations and a high level of independence
  • Passionate about delivering legendary customer experiences
  • A proven track record of delivering results and the drive to exceed expectations
  • Ability to use visual merchandise standards as a tool to drive sales as well as to oversee sales-orientated stock allocations
  • Personable and friendly – a good communicator that is approachable and engaging
  • Ability to prioritise and demonstrate initiative
  • Knowledge of the Rapha brand
  • Ability to work a mixture of morning, evenings, weekends and some holidays

Nice to have:

  • Interested in cycling of any form or active sports is desirable
  • An interest in coffee/barista training would also be an advantage
What we offer:
  • 50% apparel discount and a discount for family and friends
  • An annual clothing allowance
  • Free membership to the Rapha Cycling Club
  • Enhanced Parental Leave
  • Company Pension Scheme
  • Generous Bonus Scheme
  • 6 hours of free counselling/therapy/coaching sessions with MyndUp
  • Industry partner discounts
  • Up to 2 additional days paid time off to participate in a sportive or similar related cycling event
  • Bike racing expenses up to £35 per race entry

Additional Information:

Job Posted:
January 11, 2026

Work Type:
On-site work
Job Link Share:

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