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At Virgin Atlantic, we believe that everyone can take on the world, and we're seeking passionate, hospitality-focussed Clubhouse Crew to join our vibrant Clubhouse team. We’re searching for warm, hands-on, and professional people for our award winning and recently renovated lounges at London Heathrow. As Clubhouse Crew, you'll build a memorable and lasting experience by delivering outstanding customer service, whilst you serve delicious meals and signature drinks to our Upper Class and Frequent Flyer guests.
Job Responsibility
Welcoming our guests with a warm, friendly smile and introducing them to our vibrant Clubhouse and Revivals lounges
Tantalise our customers' taste buds with our delicious, seasonal menu and signature cocktails, speciality teas, coffees and soft drinks options
With each plate placed, and every glass poured, you're not just delivering food and drink, you're delivering an immersive culinary experience
To create a sanctuary of comfort and relaxation before each journey, by maintaining a spotlessly clean and relaxing environment for guests to relax and unwind in
Play a pivotal part of the team, to ensure our guests' needs are met at every opportunity from serving them their first drink to clearing in their plates, or simply offering them a glass of bubbly!
Requirements
Minimum 12 month's experience working in a food and beverage or hospitality environment is essential for this role
Previous experience of delivering excellent customer experience, where high attention to detail and a tailored service is expected
Comfortable working in a fast-paced environment, delivering exceptional service to our Clubhouse guests. This role includes periods of standing and moving around the Clubhouse throughout your shift
Have the ability to prioritise and multi task a series of food and drink requests from our customers and colleagues
Maintaining the highest uniform standards in our iconic Clubhouse crew uniform is expected of this role
Free to work different shifts between 05:00am and 23:00pm, including some weekends and bank holidays on a rotational basis
Must live in the UK, and be located within a 90 minute commutable distance from London Heathrow, Hounslow, UK
Aged 18 years of age or over, and be able to acquire an airside pass ID that permits you to enter and work in restricted areas of London Heathrow airport is essential for this role