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At Virgin Atlantic, we believe that everyone can take on the world, and we're seeking passionate, hospitality-focussed Clubhouse Crew to join our vibrant Clubhouse team. We’re searching for warm, hands-on, and professional people for our award winning lounges at London Heathrow. As Clubhouse Crew, you'll build a memorable and lasting experience by delivering outstanding customer service, whilst you serve delicious meals and signature drinks to our Upper Class and Frequent Flyer guests. You’ll be ready to tackle each challenge as it comes, and spot opportunities to promote amazing products and services, adding your own dash of Virgin flair - creating magnificent moments to wow our customers!
Job Responsibility:
Welcoming our guests with a warm, friendly smile and introducing them to our vibrant Clubhouse and Revivals lounge
Tantalise our customers' taste buds with our delicious, seasonal menu and signature cocktails and coffees
With each plate placed, and every glass poured, you're not just delivering food and drink, you're delivering an immersive culinary experience
To create a sanctuary of comfort and relaxation before each journey, by maintaining a spotlessly clean and relaxing environment for guests to relax and unwind in
Play a pivotal part of the team, to ensure our customers' needs are met at every opportunity from serving them their first drink to clearing in their plates, or simply offering them a glass of bubbly
Requirements:
Minimum 12 month's experience working in a food and beverage, hospitality environment is essential
Previous experience of delivering excellent customer experience, where high attention to detail and a tailored service is expected
Confident working in a fast paced environment, where you'll be on your feet for long periods of time
Have the ability to prioritise and multi task a series of food and drink requests
Maintaining the highest uniform standards in our iconic Clubhouse crew uniform is expected
Free to work different shifts between 05:00am and 23:00pm, including some weekends and bank holidays
Must live in the UK, and located within a 90 minute commutable distance from London Heathrow, Hounslow, UK
Aged 18 years of age or over, and be able to acquire an airside pass ID that permits you to enter and work in restricted areas of London Heathrow airport is essential
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