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Clubhouse Assistant

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Rapha

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Location:
Hong Kong , Hong Kong

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.

Job Responsibility:

  • Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
  • Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
  • Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
  • Provide expert Rapha product knowledge
  • Understand the full café offering and recommend menu items to customers
  • Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
  • Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
  • Maintain the highest Visual Merchandising and House-keeping standards
  • Assist in the planning and delivery of Clubhouse Rides and Events
  • Assist in the preparation of café offerings to support the chef as required
  • Support the team and work together to create an inspiring and positive working environment

Requirements:

  • Experience in a luxury retail environment
  • Passionate about delivering legendary customer experiences
  • A proven track record of delivering results and the drive to exceed expectations
  • Personable and friendly – a good communicator that is approachable and engaging
  • Ability to prioritise and demonstrate initiative
  • Knowledge of the Rapha brand
  • Ability to work a mixture of morning, evenings, weekends and some holidays

Nice to have:

  • Interested in cycling of any form or active sports is desirable
  • An interest in coffee/barista training would also be an advantage
What we offer:
  • 50% apparel discount and a discount for family and friends
  • An annual clothing allowance
  • Free membership to the Rapha Cycling Club
  • Team riding days
  • Enhanced Parental Leave
  • Company Pension Scheme
  • Generous Bonus Scheme
  • 6 hours of free counselling/therapy/coaching sessions with MyndUp
  • Industry partner discounts
  • Up to 2 additional days paid time off to participate in a sportive or similar related cycling event
  • Bike racing expenses up to £35 per race entry

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Parttime
Work Type:
On-site work
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