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Act as the face of the Clubhouse, transitioning seamlessly between the retail floor and the cafe to provide consistent, world-class service and menu recommendations.
Drive commercial results by using expert product knowledge to uncover customer needs and present the perfect technical apparel or lifestyle solutions.
Support the Community Lead in the execution of Clubhouse rides and events, helping to build a friendly environment where the sport and culture of cycling are celebrated.
Maintain the highest levels of visual merchandising and housekeeping while supporting cafe prep and back-of-house needs to ensure a premium brand presentation at all times.
Requirements
Excellent customer service skills
The ability to be agile and prioritize tasks in a fast-paced environment that shifts between retail, hospitality, and event support.
Exceptional communication skills with a personable, engaging, and approachable demeanor.
A genuine interest in the Rapha brand and the cycling community, with the drive to live out the core values
What we offer
Monthly social events and social away days
50% apparel discount and a discount for family and friends
Annual clothing allowance
Free membership to the Rapha Cycling Club
Company Pension Scheme
Enhanced Parental Leave
Mental health support with MyndUp
Industry discounts on brands such as Patagonia, Osprey & Wahoo