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Rapha launched in 2004 to redefine cycling apparel. Today progressive design and storytelling has built a global movement. We love cycling in all its forms, from the city streets to the highest peaks. And we know its power to transform lives. Led by innovation, we embody this love through a dedication to the worlds greatest sport, by setting a new standard in design and pushing the cutting edge of performance and human craft. Our clubhouses have been created as meeting places for riders around the world. Located in vibrant cycling cities, you'll find these spaces stocked with the latest Rapha products, limited edition Clubhouse items, and a café serving the finest coffee and food. The Clubhouses screen live racing, host exclusive exhibitions and events, and are at the heart of our communities. The perfect home for the vibrant culture of cycling and for inspiring a life by bike. Our Clubhouses offer the ultimate Rapha in-store experience. Clubhouse Assistant / Barista - The Clubhouse Assistant and Barista is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse, with equal passion for cycling and coffee. The first person any visitor to the club will meet, you are welcoming and engaging, a refined Rapha ambassador. As a people person, both as a Clubhouse Assistant and Barista, you will be able to uncover and cater to the customer’s needs through conversation, and by using your Rapha product knowledge, you will be able to provide the perfect Rapha solution.
Job Responsibility
Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
Provide expert Rapha product knowledge
Understand the full café offering and recommend menu items to customers
Make great coffee for our customers
Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity and Communication
Maintain the highest Visual Merchandising and House-keeping standards
Assist in the planning and delivery of Clubhouse Rides and Events
Assist in the preparation of café offerings to support the chef as required
Support the team and work together to create an inspiring and positive working environment
Requirements
Experience in a luxury retail environment
Passionate about delivering legendary customer experiences
A proven track record of delivering results and the drive to exceed expectations
Personable and friendly – a good communicator that is approachable and engaging
Ability to prioritise and demonstrate initiative
Knowledge of the Rapha brand
Ability to work a mixture of morning, evenings, weekends and some holidays
Strong interest in cycling is desirable
Experience of or interest in coffee/barista training
Ability to speak Spanish is desirable
Nice to have
Strong interest in cycling is desirable
Experience of or interest in coffee/barista training
Ability to speak Spanish is desirable
What we offer
50% apparel discount
Discount for family and friends
Annual clothing allowance
Free membership to the Rapha Cycling Club
Bike racing expenses up to $35 per race entry
Team ride days
Mental health support with MyndUp
Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo