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Marriott Bonvoy Logo Marriott Bonvoy · Gastronomy

Club Lounge Supervisor

United Kingdom, Edinburgh · Job Posted July 04, 2026
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Job Description

We are currently recruiting for a Club Lounge Supervisor to support our In Room Dining and Club Lounge Departments. The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the award winning One Square Restaurant. Additionally the hotel operates the award winning One Spa™, one of Europe's premier advanced city spas. The successful candidate for this position will have a strong food & beverage background within the Hotel industry, an ability to work unsupervised and experience/knowledge of banqueting would be required. A flexible, customer-focused approach is essential, with excellent organisation and leadership skills.

Job Responsibility

  • Proactively engaging with Sheraton Club members
  • Assist in directing and supervising the daily running of the In Room Dining and Club Lounge areas, maintaining the Sheraton Grand`s standards of service, guest satisfaction and efficiency
  • Ensure your outlets are adequately equipped with operating equipment, guest supplies and restaurant accessories in line with business demands
  • When delegated by your manager you are responsible to schedule and assign staff according to reservation forecast, special activities, events, holidays, vacation and operation requirements
  • To conduct regular outlet meetings daily pre-shift briefings in each of the outlets in order to review and improve service procedures and to communicate special arrangements
  • To maintain the Food & Beverage Log to record comments, complaints, sales information, revenue and any unusual occurrences. This should be updated on a daily business
  • To ensure that all team members within your outlets are well presented and correctly groomed according to the Sheraton Grand standards
  • Responsible to ensure there is a downward flow of communication from your Manager i.e. relevant information is passed onto all team members

Requirements

  • Capability of prioritising their workload to meet deadlines, focused on solving customer issues
  • Ability to handle stress and cope with the pressures of the job as and when they occur
  • Ability to deal with and adapt to unexpected situations: complaints, change
  • Good listening skills for use with internal and external customers alike
  • Flexible approach towards hours
  • To project a pleasant and positive professional image to all contacts at all times
  • Manage cultural needs and expectations of guests
  • Punctual attendance to each shift
  • Maintain positive teamwork at all times
  • Allocate tasks to the team to ensure all duties carried out thoroughly and on time
  • Coaching and training of the team

What we offer

  • A competitive salary plus free meals whilst on duty
  • 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
  • Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction
  • 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels
  • Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
  • 50% off Spa Treatments and £50 gym membership within our One Spa
  • 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
  • Refer a friend to work with us and receive a £500 bonus
  • Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
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