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Lead the day-to-day Club Lounge service, delivering a welcoming, professional food and beverage experience within a vibrant members’ environment. Wellington Health & Fitness Club is a premium leisure and wellbeing facility serving members, pupils, staff and visitors across a busy and varied programme of activity. Situated on the edge of the Wellington College estate, the Health & Fitness Club provides a welcoming setting for members and staff. We are seeking a Club Lounge Lead to support the smooth day-to-day operation of our licensed Club Lounge, ensuring consistently high standards of service, presentation and atmosphere. This is a hands-on role suited to someone who enjoys working in a customer-focused hospitality environment and takes pride in delivering a positive member experience.
Job Responsibility:
Lead the day-to-day Club Lounge service
deliver a welcoming, professional food and beverage experience
support smooth day-to-day operation of licensed Club Lounge
ensure consistently high standards of service, presentation and atmosphere
act as senior person on duty during allocated shifts
support opening and closing procedures
operate tills and handle cash
assist with stock control and routine equipment checks
work confidently within established procedures
address routine operational issues and escalate concerns
Requirements:
Experience in a customer-facing food and beverage, hospitality or leisure setting
clear understanding of good customer service and service standards
calm, organised and adaptable
ability to manage priorities during busy service periods
strong communication skills
attention to detail
awareness of food safety and safeguarding responsibilities