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Club Level Concierge position at The Ritz-Carlton Atlanta, responsible for maintaining the club lounge, serving guests, ensuring cleanliness and safety, and delivering the Gold Standards of luxury hospitality service.
Job Responsibility:
Monitor club lounge for seating availability, service, safety, and wellbeing of guests
Maintain cleanliness and condition of bar, bar unit, tables, and other tools
Prepare and serve hot, cold, and/or alcoholic beverages
Stock ice, glassware, and supplies
Anticipate and communicate replenishment needs promptly
Wash dishes and serving utensils as needed
Complete opening and closing duties
Requisition all necessary supplies
Secure liquors, beers, wines, coolers, cabinets, and storage areas
Document pertinent information in department logbook
Forecast additional meal requirements and communicate special requests to the kitchen
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Requirements:
High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience required
No license or certification required
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Ability to stand, sit, or walk for an extended period of time or for an entire work shift
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