Club Housekeeping Manager

• Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry
• Ensures property guestrooms, public space and employee areas are clean and well maintained
• Completes inspections and holds people accountable for corrective action
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
• Inspects guestrooms on a daily basis
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
• Inventories stock to ensure adequate supplies
• Supports and supervises an effective inspection program for all guestrooms and public space
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
• Ensures all employees have proper supplies, equipment and uniforms
• Communicates areas that need attention to staff and follows up to ensure understanding
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures
• Schedules employees to business demands and for tracks employee time and attendance
• Ensures employees understand expectations and parameters
• Observes service behaviors of employees and provides feedback to individuals
• Celebrates successes and publicly recognizes the contributions of team members
• Sets a positive example for guest relations
• Participates in the development and implementation of corrective action plans to improve guest satisfaction
• Empowers employees to provide excellent customer service
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Responds to and handles guest problems and complaints
• Strives to improve service performance

• High school diploma or GED
• 1 year experience in the housekeeping or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• no work experience required

Spanish Speaking Bilingual Preferred