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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Club General Manager

United Kingdom, London · Job Posted May 03, 2026
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Job Description

As Club Manager, you’ll take full responsibility for the performance and success of your site. You’ll lead a team, drive revenue and profitability, and create an outstanding experience for every player and visitor. From day-to-day operations to shaping long-term growth, you’ll set the pace and the standard. You’ll be supported by your Regional Operations Manager, but the autonomy will be yours: to make decisions, spot opportunities, and bring ideas to life.

Job Responsibility

  • Lead and motivate your team to deliver against KPIs for revenue, profit, utilisation, and customer satisfaction
  • Build strong local community links, partnerships, and brand awareness to maximise bookings and revenue
  • Oversee all club operations, ensuring safety, compliance, and smooth day-to-day running
  • Recruit, train, and develop your team, ensuring consistent standards and career progression
  • Monitor P&L, set budgets with your ROM, and identify opportunities for growth and efficiencies
  • Champion exceptional customer service – resolving issues with empathy, professionalism, and pace

Requirements

  • Proven experience as a General Manager, Club Manager, or similar leadership role in leisure, hospitality, retail, or sport
  • Strong people leadership – with the ability to inspire, engage, and develop teams
  • Commercially minded with a track record of growing sales and managing budgets
  • Excellent communication and relationship-building skills with customers and colleagues
  • Hands-on, adaptable, and able to thrive in a fast-paced, customer-facing environment

What we offer

  • Competitive salary and bonus structure
  • Clear career progression opportunities in a growing business
  • The chance to be part of London’s exciting expansion in football and padel
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