Club Concierge Agent

• Welcome Members and residential guests to Hualalai
• Showcase what Hualalai has to offer
• Anticipate and adapt to the needs and inquiries of Members and residential guests
• Handle all interactions with the highest level of hospitality and professionalism
• Accommodate special requests whenever possible
• Resolve Member and residential guest complaints
• Assist Members in all inquiries in connection with resort services, hours of operations, key residence/resort personnel, in-house events, directions, etc.
• Respond to all requests in an accurate and timely manner making recommendations based on local knowledge and residential practices
• Register and provide services as requested for Members, residential house guests and rental guests, including setting up temporary accounts, issuing guest cards and providing orientation to the property
• Help process packages, faxes, messages, and mail
• Store and retrieve resident and residential guest’s packages, dry cleaning, and flowers
• Ensure that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current
• Be knowledgeable about what activities are available in the local vicinity
• Establish close relationships with vendors
• Utilize a variety of software programs to accurately input registration and special arrangements
• Be knowledgeable about relevant Member forms, residential guest forms and Daily Resort Guest Fees
• Work closely with the resort to ensure smooth handling of Members and residential guests’ deliveries, reservations and special requests
• Help ensure that the Club Concierge, and other common areas are in optimal condition of cleanliness and tidiness at all times
• Perform other tasks or projects as assigned by the Club Management team
• Comply with all Four Seasons’ guidelines, policies, and procedures

• Legal work authorization in United States
• Previous customer service experience preferred, especially in a luxury environment
• Excellent communication skills
• Reading, writing, and oral proficiency in the English language
• Good computer skills with an ability to type at least 40 WPM
• Strong attention to detail and problem-solving skills
• Knowledge of the local area preferred
• Weekend & Holiday availability required

An additional language an asset

• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs