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NTT DATA Logo NTT DATA · IT - Administration

Cloud Systems Engineer

Australia, Majura Park · Job Posted February 16, 2026
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Job Description

The Cloud Systems Engineer L3 role at NTT DATA involves managing and supporting hybrid cloud environments, troubleshooting complex issues, and ensuring operational excellence. This role will be part of our team responsible for managing the Hybrid Cloud compute stack -Server Infrastructure, Hypervisor, Operating System, Storage, Public Cloud and associated applications and tools in client environments and in the CTOC hosted Private Government Cloud (PGC).

Job Responsibility

  • Support, maintain and manage the technical aspects of a managed solution
  • Work independently to perform operational tasks to resolve all incidents / requests in a timely manner within agreed SLA
  • Proactively identify, investigate, analyse issues and errors prior to or when they occur
  • Plan, coordinate and implement complex system changes within client specified change windows
  • Monitor performance levels and capacity of supported applications and assist in proper capacity planning and management
  • Identify recurring issues and initiate problem management
  • Proactively identify, contribute, implement, and work with automation teams for effort optimization and automating routine tasks
  • Test new software versions and patches for release suitability and problem resolution
  • Maintain detailed, accurate technical documentation and operational procedures for supported solutions
  • Review architecture, design and as built documentation and make recommendations for improvements
  • Assist with project delivery to ensure projects deliver to the stated business benefits
  • Assist with on-boarding of new clients into Managed Services support
  • Mentor L1/L2 Engineers offering technical expertise / guidance
  • Operate within Security and Compliance frameworks
  • Understand and comply with the requirements of being part of a 24x7 on-call operation

Requirements

  • 5-8 years’ experience in the core technologies
  • 3+ years’ experience in two or more of the specialisations
  • Managed Services experience
  • Excellent knowledge and experience in ticketing tools, preferably Service Now
  • Bachelor’s degree in IT or a related discipline (highly regarded)
  • ITIL Foundation certification v3 / v4 (highly regarded)
  • MCSA / MCSE certification in Windows Server or Cloud Platform (highly regarded)
  • VMWare (VCP) certification (highly regarded)
  • Linux (RHCSA / RHCE) (highly regarded)
  • Citrix (CCA-V, CCP-V, CCA-N, CCP-N) (highly regarded)
  • NetApp or DellEMC Storage certifications (highly regarded)
  • Azure / AWS Certifications (highly regarded)
  • Australian Citizen
  • AGSVA NV1 clearance
  • Strong client service orientation
  • Excellent communication skills
  • Ability to work effectively across diverse cultures and social groups
  • Positive outlook
  • Perform well under pressure
  • Ability to clearly explain complex ideas in simple terms
  • Highly adaptable and proactive
  • Ability to plan ahead while considering changing circumstances and adjust quickly when needed

Nice to have

  • Automation technologies: Ansible, Jenkins
  • Scripting: Powershell, Bash, Python
  • Tanium
  • PAM: Thycotic / XTAM
  • Monitoring: Icinga & LogicMonitor
  • Snow Commander
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