Cloud Support Engineer

• Provide technical support for AWS cloud services, assisting customers with issues and inquiries
• Diagnose, troubleshoot, and resolve cloud-related incidents, escalating complex issues as needed
• Manage and track support tickets using service desk tools
• Perform regular maintenance tasks including updates, patches, and backups to ensure cloud system health
• Monitor cloud environments proactively, identifying and addressing potential issues
• Create and maintain comprehensive documentation of cloud configurations, incidents, and resolutions
• Collaborate with team members to implement best practices and improve system performance
• Provide guidance and training to customers on AWS tools, features, and best practices
• Ensure cloud systems adhere to security and compliance standards, conducting audits and implementing necessary controls
• Analyse system performance and implement optimisations to maximise efficiency and cost-effectiveness
• Participate in an after-hours on-call roster

• 2-3 years of experience in cloud support or similar technical roles
• Proven hands-on experience with AWS cloud services
• Strong diagnostic and problem-solving skills for troubleshooting cloud environments
• Experience with service desk or ticketing systems
• Knowledge of cloud monitoring tools and practices
• Strong teamwork and communication skills
• Familiarity with cloud security practices and compliance requirements
• Eagerness to learn and adapt to new technologies
• Full working rights in Australia
• Based in Melbourne

Experience with automation tools or scripting (Python, Bash)

• Exposure to supporting cloud infrastructure for high-profile clients
• Hands-on experience with AWS and modern cloud tools
• Collaborative, supportive environment
• Innovation, learning, and customer impact are valued