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NTT DATA Logo NTT DATA · IT - Administration

Cloud Support Engineer/Specialist

Mexico, Guadalajara · Job Posted June 30, 2026
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Job Description

Qualified candidate will provide unified production management support for the Cloud Infrastructure of the firm, using cutting-edge systems and processes that form the core of our key business. They have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field. They will also adopt various tools developed by Engineering team to automate failures using machine learning techniques, notify discrepancies in the health of production environment and help in the automation of health-restoration, with a continuous focus on risk and cost.

Job Responsibility

  • Perform Cloud Infrastructure Support activities as part of the Firm’s Technical Infrastructure team
  • Improve Infrastructure stability and performance by analyzing patterns, recurring failures and/or issues, and advise and drive application owners on permanent fixes
  • Manage incidents by effectively troubleshooting issues, knowing what the risk involved in preforming actions in a production environment
  • Collaborate globally with in the team, application owners, senior stakeholders and end users

Requirements

  • Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, or a related field
  • 3-5 years of experience in Cloud Support Engineer role
  • Strong understanding of AWS, Cloud infrastructure, Unix/Linux-based operating system, commands and utilities, as well as Configuration Management Tools
  • Experience of multiple AWS services: IAM, Lambda, ECS, S3, Security, VPC, Load Balancing, Monitoring & Audit
  • General troubleshooting and debugging of AWS based applications
  • Problem solving in a large enterprise Infrastructure support environment, including experience with observing patterns, analyzing root cause and suggesting ideas for resolution
  • Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with application development teams and senior stakeholders
  • Experience with Infrastructure as code (IaC)
  • Understanding of one of the Scripting languages: Shell script or Python

Nice to have

  • Experience in the Financial Service Industry
  • Any relevant certifications on AWS to demonstrate an interest and experience in this field
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