Cloud Support Engineer Internship

• Learn, support, and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to common customer problems and scenarios
• Work on critical, highly simulated complex customer problems that may span multiple AWS services
• Leverage your day-to-day customer support experience to provide the voice of the customer to internal AWS teams on how to improve our services
• Develop the skills to drive customer communication during critical events
• Drive projects that improve support-related processes and our customers’ technical support experience
• Direct interaction with AWS Generative AI (GenAI) & Machine Learning (ML) tools
• Experiential learning while building and solving troubleshooting labs
• Project development and delivery with AWS products and services (EC2, VPC, S3, and more)
• Simulated customer cases (email, phone and chat) to reinforce your knowledge
• Certification attainment to highlight your skills

• Are 18 years of age or older
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Can work 40 hours/week minimum and commit to 12 week internship maximum
• Are enrolled in a academic program that is physically located in the United States
• Experience working with customers with a passion for delivering exceptional service
• Knowledge of cloud platforms and cloud computing such as AWS, Azure, Google Cloud Platform, etc.
• Experience demonstrating software engineering skills in a previous intership, work experience, coding competitions, or publications

• Knowledge of OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
• Knowledge of Networking (TCP/IP, DNS) /Database

equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits