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Piper Companies Logo Piper Companies · IT - Administration

Cloud Support Administrator

United States, Reston, Virginia Employment contract 100000.00 - 135000.00 USD / Year · Job Posted June 04, 2026
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Job Description

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in the following locations; Reston, VA, Redmond, WA, Atlanta, GA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program.

Job Responsibility

  • Complete incoming tickets through Remedy, ServiceNow or other ticketing system
  • Troubleshoot and resolve system issues utilizing customer tools
  • Document all findings from tickets and incidents
  • Automate and troubleshoot tasks using various scripting languages and services
  • Provide end-user support to customers at the Tier I-III level in cloud based environments

Requirements

  • Must hold an active TS/SCI Full Scope Polygraph clearance (MPO)
  • Must be willing to work one shift, no dual employment
  • Willingness to shift work, as 24/7 support is essential
  • Excellent customer service skills and focus
  • Education: Bachelor's Degree and 2+ years of related professional experience
  • Experience with MS technologies and ticketing systems
  • Active Directory, JIRA, ServiceNow, Netmom, Windbg
  • Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)
  • Certifications: IAT II, AZ900 or similar cloud certification (highly preferred)

Nice to have

  • Certifications: IAT II, AZ900 or similar cloud certification (highly preferred)
  • Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)

What we offer

  • Full Benefits
  • Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
  • Opportunity to get your foot in the door with cloud
  • Long-term stable program
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