Cloud Solution Architecture Job at Microsoft Corporation (Multiple Locations)

Cloud Solution Architecture

As a Mission Critical CSA, you will play a pivotal role in enabling customer suc...

Location

Romania , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field and experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Extensive Experience working with CCaaS and understanding of: D365 Contact Center architecture, Nuance / Voice capabilities
Experience working with Omnichannel / Contact Center, and understanding of: digital channels (chat, messaging, social), voice and telephony concepts (ACD, IVR, routing), customer journey orchestration across channels
Deep understanding of: case management, SLAs, queues, routing, knowledge management, service analytics, extensibility via Dataverse and Power Platform
Proven capability to manage and resolve critical technical issues in complex, high pressure support environments
Demonstrated ability to build trusted, long term customer relationships through consistent and strategic engagement
Exceptional customer service skills, with strong verbal and written communication abilities
Experience delivering technical training or enablement to customers or peers is highly regarded
Demonstrate a strong ability to build and lead programmatic approaches for customer situations, ensuring customer buy-in and providing regular communication of value delivered

Job Responsibility

Design, plan, and drive execution of proactive engagements for business critical workloads, with a focus on reliability, security, supportability, manageability, and observability, aligned to customer priorities and product roadmap
Combine data-driven insights, industry knowledge, and product expertise to help customers make strategic decisions around their business critical workloads
Partner closely with solution architects, customer success, support, engineering, and other stakeholders to provide a seamless, end to end customer experience
Drive accelerated incident resolution by maintaining visibility of critical incidents and ensuring effective root cause analysis and actionable recommendations
Support the onboarding and enablement of customer owned monitoring and observability solutions to improve operational insight and customer outcomes
Provide cross team leadership by clarifying roles, responsibilities, and escalation paths across account and support teams
Coordinate proactive monitoring and incident resolution activities to ensure continuity and alignment across workstreams
Maintain and contribute to up to date technical knowledge resources, sharing incident learnings and recommendations through clear, structured documentation

Fulltime

Cloud Solution Architecture

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Malaysia , Kuala Lumpur, Bukit Jalil

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Proven experience with SQL Server in enterprise environments, including performance tuning, high availability and disaster recovery, migration, and complex production troubleshooting
5+ years of Data & AI related experience with one or more of the following technologies: SQL Server 2012 or later on-premises
SQL Server 2012 or later running on Azure VMs
Azure SQL Database
Azure SQL Managed Instance
Azure SQL Hyper-Scale
SQL AAG Clusters
Strong knowledge of SQL Server Internals
Practical experience designing/building large OLTP DB systems
Knowledge of other data management related technologies on Azure (Microsoft Fabric, SQL on Linux, PostgreSQL, MySQL, Cosmos DB)

Job Responsibility

Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions)
Work with a larger customer account team to strengthen customer relationships and to work on mobile-first cloud-first strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
Identify and manage customer goals and SfMC opportunities across Identity and Access to improve the quality, consumption, and health of the customer’s solution
Drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer’s solution
Work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
Apply and share lessons learned for continuous process and delivery improvement for the customer and peers
Engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
Share and gain knowledge through technical communities
Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers

Fulltime

Cloud Solution Architecture

The Cloud Solution Architecture role involves gathering customer insights, mappi...

Location

South Korea , Seoul

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
Prior experience on M365 technologies and growth mindset to skill up on Copilot and PowerPlatform

Job Responsibility

Gathers customer/partner insights and maps architecture and digital transformation solutions to customer/partner business outcomes
Acts as the voice of the customer (VOC)/partner
Guides other team members to focus on customer/partner experience through efficient delivery
Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers
Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors
Drives architecture design, resiliency reviews, and technical optimization
Understands industry trends and the competitor's architecture solutions
Demonstrate the capability to act as CSA Pod Lead
Proactively develops technical and professional learning and development plan
Shares ideas, insights, and strategic technical input with technical teams

Fulltime

Cloud Solution Architecture

As a Mission Critical CSA, you will play a pivotal role in enabling customer suc...

Location

Romania , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field and experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Experience working with Dynamics 365 Customer Service / Experience and solid understanding of: case management, SLAs, queues, routing, knowledge management, service analytics, extensibility via Dataverse and Power Platform
Experience working with Omnichannel / Contact Center, and understanding of: digital channels (chat, messaging, social), voice and telephony concepts (ACD, IVR, routing), customer journey orchestration across channels
Experience working with Copilot Studio: building and extending agents, knowledge grounding, governance, ALM, testing, performance monitoring.
Understanding of Agent and AI solution architecture: multi-agent patterns, custom agents, orchestration and deterministic flows
Knowledge around Azure and Power Platform integration: Power Automate (flows, triggers, actions), Azure AI / Cognitive Services, secure integration patterns
Demonstrated ability to build trusted, longterm customer relationships through consistent and strategic engagement.
Proven capability to manage and resolve critical technical issues in complex, high pressure support environments.
Exceptional customer service skills, with strong verbal and written communication abilities.

Job Responsibility

Design, plan, and drive execution of proactive engagements for business critical workloads, with a focus on reliability, security, supportability, manageability, and observability, aligned to customer priorities and product roadmap.
Combine data-driven insights, industry knowledge, and product expertise to help customers make strategic decisions around their business critical workloads.
Partner closely with solution architects, customer success, support, engineering, and other stakeholders to provide a seamless, end to end customer experience.
Drive accelerated incident resolution by maintaining visibility of critical incidents and ensuring effective root cause analysis and actionable recommendations.
Support the onboarding and enablement of customer owned monitoring and observability solutions to improve operational insight and customer outcomes.
Provide cross team leadership by clarifying roles, responsibilities, and escalation paths across account and support teams.
Coordinate proactive monitoring and incident resolution activities to ensure continuity and alignment across workstreams.
Maintain and contribute to up to date technical knowledge resources, sharing incident learnings and recommendations through clear, structured documentation.

Fulltime

Cloud Solution Architecture

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Saudi Arabia , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Proven track record in technical consulting / cloud architecture / infrastructure engineering, leading customer design sessions and moving solutions to production on Azure
Hands on expertise across Azure compute, networking, identity, storage, security, and hybrid patterns
ability to govern architectures using CAF landing zones and Well Architected principles
Demonstrated ability to own a delivery pipeline, manage execution quality, and clear technical blockers to go live in line with Microsoft best practices and policies
Ability to develop relationships with technical decision makers, communicate complex topics clearly, and represent customer feedback to engineering
Fluent English
Arabic a strong plus for Saudi public sector engagements (customer facing)
AZ 104 (Administrator) and AZ 305 (Designing Microsoft Azure Infrastructure Solutions), or equivalent
Data center migration, Windows Server/SQL modernization (incl. PaaS), VMware, networking, security, BCDR, IaC, Azure Migrate

Job Responsibility

Lead Architecture & Design. Run Architectural Design Sessions to produce implementation plans aligned to business goals and the customer’s technical environment
govern design choices using CAF landing zones for rapid migration
build resiliency across networking, zonal/multi region, and security to prepare customers for AI innovation scenarios
Drive Customer Success & Value Realization. Work with technical decision makers to ensure understanding of Azure Infrastructure services, the value proposition, and measurable ROI
own your committed delivery pipeline and ensure execution meets expectations
Unblock Deployments & Ensure Delivery Excellence. Identify and resolve issues preventing “go live”
lead technical conversations end to end and deliver work to Microsoft best practices and policies
Be the Voice of the Customer. Capture insights from engagements and feed them back to Engineering/Product Groups to improve platforms and services
Earn Trusted Advisor Status. Build deep relationships with key IT decision makers
advocate for secure, well architected adoption patterns and operational excellence across landing zones, identity, networking, governance, and cost management

Fulltime

Cloud Solution Architecture - Cloud Infrastructure

Location

India , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Prior work experience in a Consulting/Architecture position within a software and/or services company such as Amazon, VMware, Google, IBM, Oracle desired
Bachelor’s degree in computer science, Information Technology, Engineering, Business, or related field AND 12+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
6+ years experience working in a customer-facing role (e.g., internal and/or external)
6+ years experience working on technical projects
5+ years of experience with SQL Server, SQL Server on Azure VMs, Azure SQL DB, and/or Azure SQL Managed Instance, Data Warehouses, Power BI
Experience in SQL Server at scale, on-premises to Azure migrations, complex SQL Server troubleshooting, performance tuning and optimization, scaling OLTP and OLAP workloads, and securing SQL Server on-premises or in Azure
Technical Certifications in Cloud (e.g., Azure, Azure Data Platform, Power BI, Amazon Web Services, Google, security certifications)
Technical experience and knowledge in Enterprise-scale technical experience with On-premises, cloud and hybrid infrastructures, architecture designs, migrations, and technology management
Advanced written, spoken English level with direct customer facing experience
Note: Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties

Job Responsibility

Develop relationships with key customer IT and business decision makers, to understand their data estate, priorities, and success measures, and design secure, scalable Data & AI solutions that deliver measurable business value
Understand customers’ overall data estate Business and IT priorities and success measures to design Data & Analytics solutions that drive business value and drive positive Customer Satisfaction & become a trusted advisor
Ensure that solution exhibits high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment and provide feedback and insights from customers/partners
Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging subject matter expertise
Apply technical knowledge to architect and design solutions that meet business and IT needs, create Data & Analytics roadmaps, drive Proof of Concepts (POC) and Minimal Viable Product (MVP), and ensure long term technical viability of new deployments, infusing key AI technologies where appropriate
Maintain technical skills and knowledge, keep up to date with market trends and competitive insights
collaborate and share with the AI technical community while educating customers on Azure platform
Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes and obtain relevant accreditations and certifications
Drive Azure consumption through accurate and complete Azure Consumption Plans and support Unified/Factory delivery models
Lead technical workshops, build MVPs, and guide customers through production deployments

Fulltime

Cloud Solution Architecture - Cloud & AI Infrastructure

We are looking for a Technical Program Manager (TPM) who is passionate about dri...

Location

United Arab Emirates , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND at least 10+ years of experience in cloud/infrastructure technologies, information technology (IT) consulting, software development/support, technology solutions, practice development, architecture, and/or consulting. OR equivalent experience.
Strong customer presence & communication skills.
Fluency in English.
Previous experience working in a customer-facing role.

Job Responsibility

Drive technical and thought leadership across Solution Areas with demonstrated mastery of Infra, AI Apps, Data and AI and Security.
Is the trusted technical advisor to the CS Leader
Drives Microsoft Sovereign Cloud solutions along with Azure Confidential Compute.
Drives resiliency motions at scale.
Engages at Senior / Executive (e.g. CTO, CIO) level with large enterprise customers/customer clusters in strategic subsidiaries to help define their transformative cloud and AI strategy
Accountable for driving consumption across multiple solution areas and strategic customers.
Vocal leader and customer champion in Area to elevate customer patterns, adoption issues and accelerate resolution with corp and product teams.
Quality assurance of architecture solutions E2E, gate keeper for architecture design with key customers to ensure resiliency and alignment with best practices.
Acts as a technical spokesperson across internal and external communities.
Engages actively in mentoring the technical community.

Fulltime

Cloud Solution Architecture Cloud Endpoint

Acts as the voice of the customer/partners from feedback tools and systems with ...

Location

France , Issy Les Moulineaux

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
2+ years experience working in a customer-facing role (e.g., internal and/or external)
2+ years experience working on technical projects
A significant experience with Intune, Windows 365 or/& Azure Virtual Desktop

Job Responsibility

Acts as the voice of the customer/partners from feedback tools and systems with minimal guidance from more experienced peers
Contributes to identifying and/or translating customer/partner problems into industry solutions
Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience with minimal guidance
Contributes to the identification, escalation, and mitigation of blockers using appropriate tools
Delivers solutions in line with company methodologies with minimal guidance from more experienced peers
Identifies new opportunities for Consumption, Usage & Unified expansion at scale with minimal guidance
Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record with minimal guidance from more experienced peers
Leverages market insights and demand signals
Contributes to virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape
Identifies gaps that enable solutions to scale across customers with minimal guidance from more experienced peers

Fulltime

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