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The Cloud Solution Architecture role involves gathering customer insights, mapping architecture, and proposing digital transformation solutions based on Microsoft technologies. The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the CSA Global Delivery team. It is a centralized group consisting of both full-time employees (FTEs) and Vendor CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions. We achieve this by offering our customers value through adaptable and efficient delivery methods, all underpinned by standardized processes.
Job Responsibility:
Gathers customer/partner insights and maps architecture and digital transformation solutions to customer/partner business outcomes
Acts as the voice of the customer (VOC)/partner
Guides other team members to focus on customer/partner experience through efficient delivery
Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers
Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors
Drives architecture design, resiliency reviews, and technical optimization
Understands industry trends and the competitor's architecture solutions
Demonstrate the capability to act as CSA Pod Lead
Proactively develops technical and professional learning and development plan
Shares ideas, insights, and strategic technical input with technical teams
Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
Prior experience on M365 technologies and growth mindset to skill up on Copilot and PowerPlatform