Cloud Solution Architecture - SRE

Do you have a passion for partnering with fast‑growing Software Development Companies (SDCs) and acting as their trusted technical advocate to ensure they receive the highest‑level experience from Microsoft? Support for Mission Critical is seeking deep technical architects aligned to SDC customers who are undergoing—or anticipating—hyper‑growth and increasing operational complexity. In this role, you will have visibility across Microsoft to help customers achieve maximum value not only from Azure, but across the broader Microsoft ecosystem, including AI, Security, M365, and Data platforms. Target customers operate at enterprise scale and require advanced capabilities in resiliency, AI‑driven systems, observability, workload expansion, and operational excellence. You will guide customers toward enhanced reliability, security, performance, capacity, and intelligent operations, correlating customer signals, telemetry, and platform events into actionable, outcome‑driven recommendations. This role emphasizes rapid response, customer advocacy, deep technical engagement, and the adoption of modern practices such as AI‑assisted operations, proactive monitoring, and resilience engineering.