Cloud Solution Architecture

Senior Solutions Architect

As a Senior Technical Solutions Architect supporting global customer service, yo...

Location

Canada

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer science, Engineering, or related field (or equivalent practical experience)
7+ years of solutions architecture experience
4+ years designing enterprise solutions across ERP, CRM, CCaaS ( NiCE, Genesys) and digital ecosystems
Strong understanding of enterprise integration (middleware, microservices, APIs, event-driven patterns)
Experience with cloud platforms and modern delivery practices
Experience working in healthcare/MedTech or other regulated industries
Familiarity in compliance practices (HIPAA, GDPR)
Experience with contact center integrations, customer journey platforms, and omnichannel architectures
Strong communication, stakeholder management, and presentation skills
Proven ability to design effective solutions in dynamic, evolving environment

Job Responsibility

Design end-to-end technical solutions across Resmed’s enterprise ecosystem (ERP, CRM, CCaaS, digital platforms)
Produce and maintain architecture deliverables: system context diagrams, sequence flows, integration models, data flows, and non-functional requirements
Ensure solutions align with enterprise architecture standards, security policies, and regulatory/compliance requirements (HIPAA, GDPR)
Define integration approaches (APIs, events, middleware), data patterns, and resiliency strategies
Partner with engineering teams to guide implementation and ensure architectural integrity throughout the delivery lifecycle
Lead architecture design reviews for Global Revenue and promote engineering best practices (reusability, maintainability, observability) within the team
Champion scalability, performance, reliability, and cost awareness in all solution designs
Collaborate with business stakeholders and product managers to translate requirements into solution architectures and actionable delivery plans
Communicate complex architecture concepts clearly to technical and non-technical audiences
Provide technical leadership for vendor evaluations and technology selection

Fulltime

As a Mission Critical CSA, you will play a pivotal role in enabling customer suc...

Location

Romania , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field and experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Extensive Experience working with CCaaS and understanding of: D365 Contact Center architecture, Nuance / Voice capabilities
Experience working with Omnichannel / Contact Center, and understanding of: digital channels (chat, messaging, social), voice and telephony concepts (ACD, IVR, routing), customer journey orchestration across channels
Deep understanding of: case management, SLAs, queues, routing, knowledge management, service analytics, extensibility via Dataverse and Power Platform
Proven capability to manage and resolve critical technical issues in complex, high pressure support environments
Demonstrated ability to build trusted, long term customer relationships through consistent and strategic engagement
Exceptional customer service skills, with strong verbal and written communication abilities
Experience delivering technical training or enablement to customers or peers is highly regarded
Demonstrate a strong ability to build and lead programmatic approaches for customer situations, ensuring customer buy-in and providing regular communication of value delivered

Job Responsibility

Design, plan, and drive execution of proactive engagements for business critical workloads, with a focus on reliability, security, supportability, manageability, and observability, aligned to customer priorities and product roadmap
Combine data-driven insights, industry knowledge, and product expertise to help customers make strategic decisions around their business critical workloads
Partner closely with solution architects, customer success, support, engineering, and other stakeholders to provide a seamless, end to end customer experience
Drive accelerated incident resolution by maintaining visibility of critical incidents and ensuring effective root cause analysis and actionable recommendations
Support the onboarding and enablement of customer owned monitoring and observability solutions to improve operational insight and customer outcomes
Provide cross team leadership by clarifying roles, responsibilities, and escalation paths across account and support teams
Coordinate proactive monitoring and incident resolution activities to ensure continuity and alignment across workstreams
Maintain and contribute to up to date technical knowledge resources, sharing incident learnings and recommendations through clear, structured documentation

Fulltime

Cloud Solution Architect - Dynamics 365

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

United States , Multiple Locations

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties
4+ years experience working in a customer-facing role (e.g., internal and/or external)
4+ years experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) and Microsoft technologies
4+ years of experience with Dynamics 365 family of products in a technical or functional capacity, with focus around contact‑center capabilities
Experience designing, implementing, or supporting Dynamics 365 Contact Center (CCaaS) and knowledge of the overall architecture
General Power Platform knowledge and handson experience across Power Apps, Power Automate, Dataverse, and related administration/governance capabilities
Clear understanding of how Power platform and Dynamics 365 interact with other technologies and platforms (e.g., Azure)

Job Responsibility

Coordinate and plan a comprehensive set of deliveries to proactively address customer priorities and ensure goals are met
Deliver proactive and reactive support including onsite presence as needed
Lead and actively engage in proactive delivery management, identifying performance, scalability, and resiliency issues
Analyze challenges and deliver effective solutions aligned with customer requirements
Conduct analysis on customers’ environment and take a data driven approach to problem solving
Work within a larger virtual account team to strengthen customer relationships
Work with support teams, account teams, product engineering teams and other stakeholders to ensure streamlined customer experience
Apply lessons learned for continuous process and delivery improvement
Engage in meetings with customers and account teams to articulate service offerings
Share and gain knowledge through communities

Fulltime

Dynamics CE Architect

Microsoft Industry Solutions Delivery (ISD) is a global organization hosting ove...

Location

India , Hyderabad

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Information Technology, Engineering, or related field AND 10+ years’ experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)
OR master’s degree in computer science, Information Technology, Engineering, or related field AND 8+ years’ experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)
OR equivalent experience
Experience with a Global Systems Integrator, IT Vendor, a Partner on Microsoft technologies implementing enterprise scale Dynamics 365 Solutions
A significant part of the experience should be on Business Applications and CRM solutions
Experience and understanding of the life cycle of IT solutions/ Business Applications implementation including Estimation, Proposal Preparation, Requirements Gathering, Business Process Modelling, Development & Testing, Deployment and Maintenance
Proven track record of Dynamics365 Customer Engagement and Power Platform solutions preferably in retail/manufacturing/public sector/telecom/ financial services
Experience building or extending solutions using M365 Copilot, including custom copilots, Copilot plugins, Teams message extensions, Graph connectors, and Copilot Answers
Hands-on expertise with Copilot Studio for designing enterprise-grade copilots, AI orchestration flows, adaptive dialogs, and data grounding
Demonstrated capability in Low Code architecture, including governance, ALM, solution structuring, and enterprise-scale maturity models

Job Responsibility

Understanding Customer/Partner Technical Environment
Architecture Design and Deployment
Practice Development
Trusted Advisor
Thought Leadership
Pre-Sales
Solution Delivery
Quality Assurance

Fulltime

Cloud Solution Architect CCaaS

As a Mission Critical CSA CCaaS (Contact Centre as a Service) you will play a pi...

Location

Australia , Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Experience working with Dynamics 365 Customer Service and solid understanding of: case management, SLAs, queues, routing, knowledge management, service analytics, extensibility via Dataverse and Power Platform
Experience working with Copilot Studio: building and extending agents, knowledge grounding, governance, ALM, testing, performance monitoring
Understanding of Agent and AI solution architecture: multi-agent patterns, custom agents, orchestration and deterministic flows
Knowledge around Azure and Power Platform integration: Power Automate (flows, triggers, actions), Azure AI / Cognitive Services, secure integration pattern

Job Responsibility

Design, plan, and drive execution of proactive engagements for business critical workloads, with a focus on reliability, security, supportability, manageability, and observability, aligned to customer priorities and product roadmap
Combine data-driven insights, industry knowledge, and product expertise to help customers make strategic decisions around their business critical workloads
Partner closely with solution architects, customer success, support, engineering, and other stakeholders to provide a seamless, end to end customer experience
Drive accelerated incident resolution by maintaining visibility of critical incidents and ensuring effective root cause analysis and actionable recommendations
Support the onboarding and enablement of customer owned monitoring and observability solutions to improve operational insight and customer outcomes
Provide cross team leadership by clarifying roles, responsibilities, and escalation paths across account and support teams
Coordinate proactive monitoring and incident resolution activities to ensure continuity and alignment across workstreams
Maintain and contribute to up to date technical knowledge resources, sharing incident learnings and recommendations through clear, structured documentation

Fulltime

Lead Solutions Architect

As a Lead Technical Solutions Architect supporting Revenue organization, you wil...

Location

United States , San Diego

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience)
10+ years of experience in solutions architecture, with demonstrated leadership across complex enterprise programs
7+ hands-on architecture experience within Revenue/Sales ecosystems, including CRM, ERP, Sales Enablement tool like Seismic, Gong and adjacent sales technologies (Sales Ops processes, quoting/pricing, forecasting, reporting)
Experience with CRM platforms and ecosystems (Salesforce ) and related tooling (CPQ, sales enablement)
Experience integrating Revenue systems with ERP and customer platforms (e.g., order management, billing, support/contact center)
Excellent understanding of enterprise integration patterns (microservices, middleware, APIs, event-driven architecture)
Experience with cloud platforms and modern delivery practices
Experience working in healthcare/MedTech or other regulated industries, with familiarity in compliance practices (HIPAA, GDPR)
Experience driving target-state roadmaps, architecture governance, and domain-level standards
Strong communication and presentation skills

Job Responsibility

Lead end-to-end solution architecture across the Revenue ecosystem, including CRM, CPQ/quoting, pricing, territory & incentive processes, sales enablement tools, integrations, and analytics
Develop and maintain architecture deliverables: target-state and current-state diagrams, integration models, data flows, and non-functional requirements
Establish and promote reusable patterns for CRM customization, API-first integrations, event-driven design, and data governance
Ensure solution designs align with enterprise architecture principles, security policies, and compliance standards ( HIPAA/GDPR where applicable)
Own architecture direction and key technical decisions for Revenue programs, ensuring alignment to enterprise standards and business outcomes
Guide engineering teams through implementation to maintain architectural integrity across the delivery lifecycle
Lead architecture/design reviews. Define and enforce reference patterns, guardrails, and quality standards
Establish decision frameworks and documentation practices, manage architectural risks and technical debt, and drive consistency across releases
Champion scalability, reliability, maintainability, and cost efficiency, using metrics to measure improvements
Mentor and coach solution architects. Improve architecture maturity across the Revenue domain

Fulltime

Solutions Architect, Customer Experience

Are you passionate about architecting intelligent, seamless customer journeys? W...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven, hands-on experience in designing and deploying enterprise-level contact center solutions
In-depth knowledge of Contact Center as a Service (CCaaS) platforms such as Genesys, NICE, Cisco, or the new Dynamics 365 Contact Center
A strong understanding of how AI and machine learning technologies are applied in a customer service context, including experience with natural language understanding (NLU), sentiment analysis, and sophisticated chatbot development
Solid expertise in cloud infrastructure, API development, and modern integration patterns
Exceptional communication, presentation, and stakeholder management skills, with the ability to articulate complex technical concepts to diverse audiences

Job Responsibility

Architect End-to-End Solutions: Design and build scalable, secure, and resilient contact center architectures. You will integrate key components like interactive voice response (IVR), SIP telephony, Customer Relationship Management (CRM) systems, AI and machine learning models, and advanced analytics platforms to create a unified customer view
Drive Technology Innovation: Champion an "AI-first" strategy by leading the adoption of transformative technologies. This includes implementing intelligent virtual agents, providing real-time assistance to our customer service agents, and utilizing predictive routing to connect customers with the best possible resource
Collaborate and Influence: Partner with business leaders, operations teams, and IT professionals to ensure that your technical solutions align directly with and drive our overarching customer experience objectives. You will be the bridge between technical possibilities and business goals
Master the Technology Stack: Serve as the lead solution expert for our core platforms, including Dynamics 365 Contact Center, Genesys Cloud, and VideoEngager. Your expertise will ensure seamless integration with our existing enterprise systems and a frictionless experience for both customers and agents
Uphold Security and Compliance: Guarantee that all solutions adhere to the highest standards of regulatory compliance, data privacy, and security
Champion Continuous Improvement: Establish and nurture robust feedback loops, leveraging analytics to continuously refine and enhance customer journeys and agent workflows, thereby driving efficiency and satisfaction

Fulltime

Senior Network Engineer

Join Genuine Parts Company as a Senior Network Engineer. Full time permanent opp...

Location

Australia , Rowville

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

CCNP or higher qualifications in routing, switching & security
7+ years’ hands-on experience with Cisco, Palo Alto, Fortinet, F5, and network management tools
Deep knowledge of WAN/LAN/WLAN, SD-WAN, VxLAN, VPNs, firewalls, IDS/IPS, load balancers
Expertise in routing protocols such as OSPF, BGP, VRF, MPLS, and QoS
Familiarity with cloud tech stacks including Azure, AWS, GCP, SASE, (Secure Access Service Edge), and CCaaS, (Contact Centre as a Service) and UCaaS, (Unified Communications as a Service)
Strong stakeholder management, communication, and process-driven mindset
Passion for service improvement with a positive "can-do" attitude

Job Responsibility

Review and validate architectural designs
develop scalable and resilient LAN, WAN, and WLAN solutions aligned with industry standards and best practices
Architect, deploy, configure, and maintain critical network infrastructure components including routers, firewalls, switches, and wireless access points to ensure optimal network functionality
Design and implement comprehensive network security frameworks to protect against cyber threats, data exfiltration, and service disruptions
Conduct continuous monitoring, performance tuning, and capacity planning of network systems to achieve maximum uptime and efficiency
Collaborate with multi-disciplinary IT teams to deliver advanced technical support, troubleshooting, and network issue resolution
Lead and manage disaster recovery strategies and business continuity plans to minimise operational impact during network outages
Maintain network documentation and enforce strict adherence to change management processes and governance policies
Integrate advanced machine learning methodologies into network operations for enhanced automation, proactive anomaly detection, and dynamic network optimisation

What we offer

Staff discounts across the GPC Asia Pacific group of Companies
Private health insurance discounts
Employee assistance program
A highly safety conscious work environment
We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
Paid volunteer leave allowing you to give back to your chosen charity/community organisation

Fulltime

Cloud Solution Architecture - Dynamics CCaaS

Microsoft Corporation

Location:
India , Multiple Locations

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 19, 2026

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