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Cloud Solution Architecture - Dynamics 365 Finance & Operations

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Microsoft Corporation

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Location:
Japan , Tokyo

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

In Microsoft, Small Medium Enterprise & Channel (SME&C) team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA), specializing in Dynamics 365 Finance & Operations reporting to the Cloud Solution Architect Manager you will enable SMC (Small, Medium, and Corporate) customers & Partners to achieve their business outcomes, based on their investments in Microsoft technologies. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments.

Job Responsibility:

  • Enable SMC (Small, Medium, and Corporate) customers & Partners to achieve their business outcomes, based on their investments in Microsoft technologies
  • Drive the team to ensure customers get value from their Microsoft investments
  • Adapt business models, plans, and solutions to insights
  • Act as the voice of the customers (VOC)/partners across communities to add and prioritize
  • Leverages and champions an existing architecture approach to achieve agreed commitments to the customer/partner
  • Demonstrate and prove solutions capability and value
  • Apply broad technical knowledge across various architecture solutions to meet requirements and resolve identified constraints
  • Lead customer/partner projects that implement technical architecture
  • Identify, escalate, and work to resolve technical blockers and route non-technical issues for removal
  • Adapt methodology and apply governance to minimize business and technical risks
  • Generate new ideas for changes and improvements
  • Develop and expand existing impactful relationships with stakeholders
  • Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately
  • Identify Microsoft's strengths over competitive solutions to convince customers of solution
  • Share ideas, insight, and strategic, technical input with internal teams using a thorough knowledge of specific Microsoft products and their context in the competitive landscape
  • Participate in external architect community events and share learnings with the internal team
  • Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer usage/Azure Consumed Revenue
  • Drive delivery execution through preparedness, precision delivery, overall utilization, and high customer satisfaction in a cost-efficient manner
  • Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging Dynamics 365 expertise to enable defined Customer Success Plan outcomes
  • Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement
  • Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical decision makers to ensure they understand Microsoft's Business Applications value proposition and get value from their investment in Microsoft technology via solution optimization, operational excellence and performance efficiency
  • Provide direction to Technical Decision Makers (TDMs) and build the bridge between TDMs and Business Decision Makers (BDMs)
  • Identify resolutions to issues blocking go-live of customer success projects by leveraging technical subject matter expertise
  • Lead technical conversations with customers to drive value from their MS investments
  • Deliver all work according to MS best practices & policies and using repeatable IP
  • Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs
  • Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
  • Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey
  • Partner with other Cloud Solution Architects (CSAs), Customer Success Account Managers (CSAMs), and Product Groups to drive unified delivery and technical excellence

Requirements:

  • Bachelor’s degree in computer science, Information Technology, Engineering, Business, or related field AND experience in Finance & Operations ERP implementation as technical expert for 10 years or more
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in Finance & Operations ERP implementation as technical expert for at least 7 years or more
  • Native Japanese skill with highest proficiency + English skill for internal communication is a mandatory requirement
  • Strong Deep Technical Implementation expertise on Dynamics 365 Finance & Operations (F&O)
  • Deep technical expertise in Dynamics 365 F&O, including development experience in X++ across at least two modules: Finance, Supply Chain, Commerce, or Project Operations
  • Experience in conducting code reviews & performance tuning
  • Proven ability in debugging and performance troubleshooting, including use of Trace Parser
  • Solid understanding of performance patterns and anti-patterns
  • Basic level of functional Knowledge of Dynamics 365 ERP Family
  • Dynamics 365 Supply Chain Management
  • Strong grasp of Microsoft Azure cloud computing fundamentals
  • Knowledge of how Dynamics 365 F&O interacts with Azure components
  • Familiarity with integration patterns and anti-patterns across Business Applications
  • Proficiency in Microsoft Lifecycle Services for environment setup and troubleshooting
  • Ability to set up and execute the Regression Suite Automation Tool
  • Ability to Architect Cross-Platform Integration of D365 F&O with different systems
  • Basic understanding of integration between Dynamics 365 Customer Engagement (CE) and Finance & Supply Chain platforms
  • Proven track record in Dynamics AX engineering, architecture, or similar roles
  • Extensive experience in the technical and functional aspects of Dynamics F&O/AX
  • Strong proficiency in X++ development, including customisation and extension of Dynamics F&O/AX functionalities
  • Demonstrated expertise in implementations and the management of ERP software, including integration with third-party systems
  • D365 F&O or AX technical and functional certifications
  • Experience with Finance, Operations and Supply Chain Management
  • In-depth proficiency in Dynamics AX, encompassing both technical and functional aspects
  • Strong analytical and problem-solving skills, with the ability to address complex technical challenges and propose effective solutions
  • Experience in system integration and interfacing with third-party systems
  • Understanding of ERP system architecture and best practices
  • Experience with version control systems and development tools (e.g., Azure DevOps, GitHub)
  • Proficiency in documenting technical designs and system configurations
  • Familiarity with software development lifecycle (SDLC) methodologies
  • Ability to troubleshoot and resolve technical issues effectively
  • Understanding of cloud technologies and their implications for ERP systems
  • F&O/AX setup and configuration experience
  • Knowledge about integration between Dynamics 365 Customer Engagement Platform (D365 For Sales / Power Platform) and Finance and Supply Chain Platform
  • Knowledge of PowerApps, Power Automate / Flow and Power Platform Administration

Nice to have:

  • Familiarity with AI-enhanced ERP capabilities such as Copilot in Finance, Demand Planning in SCM, and AI-driven forecasting and planning tools
  • Dynamics 365 Commerce
  • Dynamics 365 Business Central
  • Fundamental knowledge of Dynamics 365 Commerce and Dynamics 365 Business Central
  • Experience with ERP software beyond Microsoft Dynamics F&O/AX (e.g., SAP, Oracle)
  • Experience with ERP implementations in retail, manufacturing, or logistics sectors using Dynamics 365 Finance and Supply Chain Management

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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