Job Description:
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. As part of our Global Delivery Team, you will use your engineering and solution architecture skills to help customers succeed with Microsoft’s Power Platform, enabling them to build, automate, and modernise business solutions at scale. You will join a thriving and growing team that delivers world‑class engineering and professional services, helping customers accelerate value from low‑code and automation technologies. This role provides the opportunity to work closely with customers as their trusted technical adviser across the AI Business Solution Business Process ecosystem, including Dynamics and PowerPlatform capabilities. You will deliver best‑in‑class architecture and engineering expertise, helping customers design, govern, and scale secure, enterprise‑ready solutions while modernising legacy processes and accelerating digital transformation. As a Cloud Solution Architect (Dynamics), you will enable customers to achieve tangible business outcomes from their Microsoft investments. Leveraging your Power Platform and AI Business Solutions Business Process (AIBS BP) expertise, you will lead technical and business conversations, guide architectural decisions, and drive adoption and value realisation. You will support customers in moving to cloud‑based, low‑code solutions, establish governance and best practices, and identify and resolve technical blockers impacting customer success initiatives. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
