Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Join Our Customer Success AI Business Solutions Team! Leverage your architectural and engineering expertise to help customers unlock the full value of Microsoft Teams, SharePoint, and Copilot within the ABS ecosystem. Be part of a dynamic, growing team that delivers world-class engineering and professional services. In this role, you’ll act as a trusted technical advisor, guiding customers through collaboration, content management, and AI-powered productivity solutions that drive measurable business impact. We are seeking a highly skilled and experienced Cloud Solution Architect with deep expertise in Microsoft Teams, SharePoint, and Microsoft Copilot. The ideal candidate will have strong hands-on experience designing, deploying, and optimizing Modern Work and collaboration solutions that enhance productivity, knowledge sharing, and AI-driven experiences. This role is critical in helping customers transform how they collaborate and work using Microsoft 365, while ensuring solutions are secure, scalable, and aligned with business outcomes.
