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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. We’re seeking a Chief Architect - Cloud & AI with deep expertise across Azure workloads, including AI, Applications, Infrastructure, and Data, who is passionate about solving complex challenges and helping enterprise customers accelerate their digital transformation. In this senior, customer-facing role, you’ll lead strategic technical engagements, advise C-level executives, and partner with Customer Success Leaders to shape and execute cloud strategies that drive innovation and business value. You’ll guide customers through architecture design, deployment, and operational excellence, helping them scale AI solutions, modernize applications, and optimize infrastructure on Microsoft Azure. This is an opportunity to make a meaningful impact by enabling customers to realize the full potential of the cloud.
Job Responsibility:
Build trusted relationships with IT Executives and business leaders to shape their Cloud and AI strategy, acting as a technical advisor and champion for their success
Lead architectural design sessions and guide the implementation of secure, scalable, and resilient solutions using Microsoft’s best practices and frameworks like CAF and WAF
Drive technical excellence across Azure workloads - including AI, Apps, Infra, and Data - ensuring mission-critical workloads are optimized for performance, security, and production-scale AI readiness
Own the end-to-end technical delivery for a defined set of strategic accounts, ensuring alignment with customer success plans and maximizing the value of Microsoft investments
Collaborate with internal teams and partners to design impactful delivery proposals and support execution with clarity and confidence
Actively contribute to Microsoft’s technical communities by mentoring peers, sharing insights, and serving as a spokesperson in internal and external forums
Stay ahead of the curve by maintaining advanced certifications and deep technical expertise across priority workloads such as Azure AI Foundry, GitHub, App Services, Databricks, Fabric, and more
Inspire customer innovation by helping them adopt AI at scale, guiding them through their transformation journey with confidence and clarity
Demonstrate a growth mindset by continuously developing your skills, aligning with business priorities, and contributing to a culture of learning and excellence
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND strong experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
Proven experience in a customer-facing role (e.g., internal and/or external)
Proven experience in leading transformative technical projects
Technical Certifications in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)