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The Cloud Solution Architect focuses on aligning technical architecture and digital transformation solutions with customer and partner business outcomes, acting as the voice of the customer to internal teams and advocating for customer success. It involves building and expanding relationships with technical decision-makers, delivering trusted technical advice, and ensuring customer readiness through knowledge transfer and operational health support.
Job Responsibility:
Operates according to required operational excellence and proven practice standards
Collaborates across Microsoft and customer/partner teams
Contributes to managing business and technical risks
Executes work in compliance with industry and Microsoft guidelines and procedures
Contributes to the identification, escalation, and mitigation of blockers
Continues to develop business, technical, industry, and/or enterprise knowledge
Identifies new opportunities for Consumption, Usage & Unified expansion
Actively listens to and respectfully challenges customers/partners
Contributes to the identification and evaluation of industry trends
Proactively captures opportunities
Delivers solutions in line with company methodologies
Leveraging knowledge of change management proven practices, contributes to helping the customer deploy for long-term organizational adoption
Guides customers/partners towards a well-architected solution
Contributes to providing feedback to Unified Delivery Team
Focuses on customer/partner experience through efficient delivery
Learns and develops an understanding of customer goals
Addresses customer/partner dissatisfaction
Contributes to identifying and/or translating customer/partner problems into industry solutions
Helps the customer/partner adopt and use Microsoft product/platform strategy-aligned solutions
Builds relationships with technical decision makers
Acts as the voice of the customer/partner
Gains insight into solution area-specific market opportunities
Guides partners in developing offerings, practices, products, and solutions
Assists the partner throughout initial customer implementations
Delivers technical enablement
Identifies and focuses on opportunities that align with revenue goals
Drives growth of solution utilization pipeline with partner
Provides support to partner and sales teams
Leverages market insights and demand signals
Demonstrates technical readiness
May act as a mentor
Contributes to virtual teams
Demonstrates industry knowledge
Supports team members on contributing to intellectual property
Participates in external technical and non-technical community events
Identifies gaps through delivery
May contribute to the development and modification of Microsoft's structured frameworks and methodologies
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Active U.S. Government Top Secret Security Clearance
U.S. citizenship
Ability to pass Microsoft Cloud background check
Nice to have:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
2+ years experience working in a customer-facing role
2+ years experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)