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Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Proactively identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies new opportunities for Consumption, Usage & Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Contributes to leading virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Proactively identifies gaps that enable solutions to scale across customers.
Job Responsibility:
Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems
Identifies and/or translates customer/partner problems into industry solutions
Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience
Proactively identifies, escalates, and mitigates blockers using appropriate tools
Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed
Proactively identifies new opportunities for Consumption, Usage & Unified expansion at scale
Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record
Leverages market insights and demand signals
Contributes to leading virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape
Proactively identifies gaps that enable solutions to scale across customers
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role
The successful candidate must have an active U.S. Government Top Secret Security Clearance
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
This position requires verification of U.S. citizenship due to citizenship-based legal restrictions
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Nice to have:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
4+ years experience working in a customer-facing role (e.g., internal and/or external)
4+ years experience working on technical projects
Experience leading customers through an ATO process
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)