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Acts as the voice of the customer/partners from feedback tools and systems with minimal guidance from more experienced peers. Contributes to identifying and/or translating customer/partner problems into industry solutions. Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience with minimal guidance. Contributes to the identification, escalation, and mitigation of blockers using appropriate tools. Delivers solutions in line with company methodologies with minimal guidance from more experienced peers. Identifies new opportunities for Consumption, Usage & Unified expansion at scale with minimal guidance. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record with minimal guidance from more experienced peers. Leverages market insights and demand signals. Contributes to virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Identifies gaps that enable solutions to scale across customers with minimal guidance from more experienced peers
Job Responsibility:
Business Impact: Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record with minimal guidance from more experienced peers
Collaborates across Microsoft and customer/partner teams through on-strategy delivery with minimal guidance from more experienced peers to achieve customer/partner objectives and increase/partner customer satisfaction
Contributes to managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks
Executes work in compliance with industry and Microsoft guidelines and procedures
Prioritizes among competing demands in their work and identifies where impact occurs with customers
Contributes to the identification, escalation, and mitigation of blockers using appropriate tools and processes to accelerate solution deployment
Continues to develop business, technical, industry, and/or enterprise knowledge and applies it to architecture or support projects
Identifies new opportunities for Consumption, Usage & Unified expansion at scale
Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches
Contributes to the identification and evaluation of industry trends
Proactively captures opportunities in appropriate systems, processes, and tools
Delivers solutions in line with company methodologies with minimal guidance from more experienced peers
Leveraging knowledge of change management proven practices, contributes to helping the customer deploy for long-term organizational adoption
Guides customers/partners towards a well-architected and cost- and performance-optimized solution
Contributes to providing feedback to Unified Delivery Team on VBDs to refine and further develop content
Customer Centricity: Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience
Learns and develops an understanding of customer goals, and contributes to the definition of customer/partner conditions of success
Addresses customer/partner dissatisfaction with minimal guidance
Contributes to identifying and/or translating customer/partner problems into industry solutions aligned with Microsoft product and platform strategy
Helps the customer/partner adopt and use Microsoft product/platform strategy-aligned solutions
Builds relationships with technical decision makers with minimal guidance
Supports interactions as needed with customers/partners' key stakeholders
Acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams
Contributes to the identification of patterns across customers/partners/territories/industries and leveraging them to develop strategic and actionable insights
Partner Specialization: Gains insight into solution area-specific market opportunities and initiates actions to address them
Guides partners in developing offerings, practices, products, and solutions
Assists the partner throughout initial customer implementations
Delivers technical enablement
Identifies and focuses on opportunities that align with revenue goals
Drives growth of solution utilization pipeline with partner by unblocking technical blockers in customer deals
Provides support to partner and sales teams to clarify specific opportunities through proof of concept and technical pre-sales support
Technical Leadership: Leverages market insights and demand signals with minimal guidance to assist more experienced peers in identifying relevant areas in which to drive up-skilling and/or accreditations
Demonstrates technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit/corporate initiatives
May act as a mentor, leading readiness and upskilling activities in the team/organization
Contributes to virtual teams around technologies and customer/partner challenges, sharing ideas, insights, and strategic, technical input
Demonstrates industry knowledge and helps grow recognition for Microsoft solutions by contributing to presentations and engagements with external and internal audiences
Supports team members on contributing to intellectual property and identifying patterns where no IP exists
Participates in external technical and non-technical community events
Identifies gaps through delivery, communicates those gaps to relevant team members and internal/external stakeholders, and connects gaps and patterns across business and technology areas
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
The successful candidate must have an active U.S. Government Top Secret Security Clearance
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technical architect, consulting, design and implementation, and/or sales OR equivalent experience
4+ years experience with cloud-based solution designs, migrations and management of technology
Background with defense customers and US Navy
Experience with technology change adoption initiatives
Nice to have:
Background with defense customers and US Navy
Experience with technology change adoption initiatives
What we offer:
Benefits and other compensation
Certain roles may be eligible for benefits and other compensation