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We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Modern work/D365 to join the Customer Success Team. As part of this role. You will be responsible for Power Platform domain. The key solution areas include Power Apps, Power Automate Desktop (PAD), and Copilot Studio. In addition to technical expertise, we are looking for someone who embodies the qualities of an FDE (Forward Deployed Engineer)—an engineer who prioritizes speed and solving business challenges—and who also possesses a strong sales mindset.
Job Responsibility:
This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue
The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures
You will proactively engage with customers to understand their unique business challenges and demonstrate how Power Platform and Copilot Studio can empower their employees, optimize workflows, and drive innovation
You will own technical discussions, lead architectural design and proof of concept sessions, and provide strategic input to shape customer solutions
You will lead technical engagements by organizing demonstrations, workshops, and proof-of-concept sessions
You will guide customers through technical decision-making, addressing challenges, and designing solutions that maximize the impact of Power Platform and Copilot Studio
Collaboration is key, as you will work closely with sales, partners, and engineering teams to identify new opportunities, provide feedback, and drive product enhancements based on customer needs and insights from the competitive landscape
Your commitment to professional growth will be demonstrated by continuously developing your technical expertise, staying current with the latest advancements of the products
Scale Customer Engagements: You will reach out to customers proactively and independently using knowledge of customer context
Build Strategy: You will provide strategic, technical, and partner input based on Microsoft capability at the account level, leveraging knowledge of partners, open-source solutions, and competitors
Business Impact: Drive customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities)
Upselling: Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
4+ years experience working in a customer-facing role (e.g., internal and/or external)
4+ years experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Power Apps + Power Automate level 300 skills
8+ years of technical engineering experience with coding in languages such as C, C++, C#, Java, JavaScript, or Python
OR equivalent experience
Graph API + PowerShell Scripting
As a Power Platform pre-sales engineer, you will be responsible for the Power Platform area. The main solution areas will be Power Apps, PAD, and Copilot Studio. In addition to technical skills, you will also be required to have FDE (Forward Deployed Engineer) experience
We are looking for an engineer with a focus on speed and business issues, and a strong sales mindset
Nice to have:
Microsoft Power Platform Fundamentals, Power Platform Administrator Associate certifications
Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team by engaging CSAM and ATU, manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members