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We are recruiting for Cloud Solution Architects (CSA’s) who will work directly with enterprise customers to help them unlock the value of AI across their organisation. These CSA’s work as part of our AI Business Solutions team and are part of Customer Success Unit UK. We are looking to recruit people who are passionate, experienced, and can be credible Cloud Solution Architects (CSA’s) with customers. They will have a drive for developing strategic engagements with customers and deliver value realisation for AI Business Solutions. We are seeking a Cloud Solution Architect (CSA) with expertise in enabling and deploying AI Business Solutions aligned to offerings such as; Copilot for M365, Copilot Chat, Copilot Studio, PowerPlatform, Copilot Agents and more. A key focus of this role will be to deliver technical delivery and expertise, as well as helping customers with Adoption and Change Management (ACM). We are recruiting for a variety of people with skills in these areas. As an AI Business Solutions CSA, you will lead key relationships with customers, guiding them to maximise the value of their Microsoft investments through solution architecture, implementation support, change management and operational excellence.
Job Responsibility:
Customer Satisfaction – Champion customer success by driving positive outcomes and becoming a trusted advisor for Microsoft AI adoption and value realisation
Customer/Partner Insights – Capture and share feedback from customers and partners to inform ACM strategies and Copilot deployment approaches
Voice of the Customer – Act as the customer advocate, sharing insights and best practices with Microsoft’s Copilot engineering, product, and global AI teams to remove blockers and influence roadmap direction
Leverage deep knowledge of Copilot capabilities and competitive landscape to identify growth opportunities aligned with customer needs and ACM maturity
Partner with Customer Success Account Managers (CSAM’s) and account teams to deliver Microsoft AI usage through well structured engagements, operational excellence, performance efficiency, and secure deployments
Lead architecture design, resiliency reviews, and technical optimisation that result in production-ready Copilot solutions and increased usage
Provide thought leadership in Copilot solution design and ACM planning, supporting customers through implementation to achieve measurable business outcomes
Proactively develop and maintain a learning plan focused on AI Business Solutions technologies and ACM methodologies
Mentor and coach peers on technical and non-technical aspects of AI Business Solutions and ACM, fostering a culture of continuous learning and innovation
Share strategic insights and technical guidance across internal communities and virtual teams.
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, OR related field with strong and proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent industry experience
Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers
Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders
Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs
Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues
Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers
Breadth of experience and knowledge in foundational AI, architecture design, with depth / Subject Matter Expertise in Microsoft AI Business Solutions
ie. Copilot for M365, Copilot Chat, Studio and Copilot Agents from an Adoption and Change Management (ACM) perspective.