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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Cloud Solution Architect

Australia, Sydney · Job Posted March 04, 2026
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Job Description

We are looking for a Cloud Solution Architect (CSA), specializing in Business Applications, who is passionate about driving our customers’ business applications, enabling low code agility and transforming those customers with AI. This is a customer-facing role, owning the business applications-focused technical & business relationships and the technical, functional and/or governance strategies between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements.

Job Responsibility

  • Be the Voice Of the customer
  • Be the Trusted Advisor
  • Deliver Customer Satisfaction
  • Drive Consumption/Usage through Unified Support Plans
  • Resolve blockers with urgency
  • Identify opportunities
  • Execute with Operational Excellence & Agility
  • Focus on Continuous Upskilling & Improvement
  • Engage in Communities

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts or related field
  • 4+ years experience in D365 Customer Engagement
  • OR equivalent experience
  • 8+ years experience in Dynamics 365 Customer Engagement workloads (Preferred)
  • 1+ years experience working with Copilot Studio and Agents (Preferred)
  • 4+ years experience working in a customer-facing role (Preferred)
  • 4+ years experience working on implementation projects (Preferred)

Nice to have

  • 8+ years experience in Dynamics 365 Customer Engagement workloads
  • 1+ years experience working with Copilot Studio and Agents
  • 4+ years experience working in a customer-facing role
  • 4+ years experience working on implementation projects
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