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We are looking for a Cloud Solution Architect (CSA), specializing in Business Applications, who is passionate about driving our customers’ business applications, enabling low code agility and transforming those customers with AI. This is a customer-facing role, owning the business applications-focused technical & business relationships and the technical, functional and/or governance strategies between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements.
Job Responsibility:
Be the Voice Of the customer
Be the Trusted Advisor
Deliver Customer Satisfaction
Drive Consumption/Usage through Unified Support Plans
Resolve blockers with urgency
Identify opportunities
Execute with Operational Excellence & Agility
Focus on Continuous Upskilling & Improvement
Engage in Communities
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts or related field
4+ years experience in D365 Customer Engagement
OR equivalent experience
8+ years experience in Dynamics 365 Customer Engagement workloads (Preferred)
1+ years experience working with Copilot Studio and Agents (Preferred)
4+ years experience working in a customer-facing role (Preferred)
4+ years experience working on implementation projects (Preferred)
Nice to have:
8+ years experience in Dynamics 365 Customer Engagement workloads
1+ years experience working with Copilot Studio and Agents
4+ years experience working in a customer-facing role
4+ years experience working on implementation projects