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With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. We are looking for a Cloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers' security transformation on the Microsoft Azure and Microsoft 365 Platforms to support the Korean business. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements. This role is flexible in that you can work up to 40% from home. As a Cloud Solution Architect (CSA), you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your Security, Microsoft 365 and Microsoft Azure technical subject matter expertise you will lead technical conversations with customers to drive value from their MS investments, including identifying resolutions to issues blocking customer success projects. This opportunity will allow you to accelerate your career growth, honing your technical and collaboration skills, and deepening your cloud expertise. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Job Responsibility
Drive positive Customer Satisfaction and become a trusted advisor as well as provide feedback and insights from customers/partners and be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap
Land an end-to-end value proposition for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management and Cloud Security
Position and deliver solutions that drive Security product usage as you develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP
Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits Secure by Design framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability and reliability upon deployment
Align your individual skilling to team/area demands & Customer Success goals as you accelerate customer outcomes and share your expertise, contribute to Intellectual Property (IP) creation & re-use to accelerate customer outcomes
Run Architectural Design Sessions to build a plan for implementing the solution governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production
Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform
Requirements
Bachelor's degree in Computer Science, Information Security, IT, or related field (or equivalent practical experience)
6 to 12 years of professional work experience, including at least 3 years of experience in security-related roles
Native-level proficiency in Korean AND Business-level proficiency in English
Candidates must reside within reasonable commuting distance of Microsoft Korea's Gwanghwamun office in Seoul, and relocation assistance will not be provided
Nice to have
Foundational understanding of Azure and/or Microsoft 365 architecture
Hands-on experience to one or more of: Microsoft Defender, Sentinel, Entra ID, or Purview
Strong problem-solving skills and willingness to learn in a fast-paced, customer-facing environment
Ability to communicate technical concepts clearly to both technical and non-technical audiences
Microsoft certifications such as: SC-200, SC-300, SC-400, AZ-500 (or in progress)
Experience supporting enterprise or regulated-industry customers
Strong collaboration mindset and customer-first attitude
Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, Messaging/collaboration/Network/Security administrators, and solution architecture teams)
Understanding of how Microsoft Security, compliance, and identity solutions can span across solution areas to provide a holistic and end-to-end solution
Ability to understand customer's Security related business requirements and customer problems and solve them through Microsoft cloud technologies
Competitive Landscape knowledge of Security platforms. Technical aptitude and experience to learn new cloud technologies and understand relevant cloud market trends