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We are looking for a Cloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers’ security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements. The Customer Success Architect (CSA) for Microsoft Security partners with enterprise customers to strengthen their security posture and reduce risk using Microsoft’s security platform. As part of the Customer Success Unit (CSU), this role leads strategic technical engagements across the Microsoft Security portfolio, with a focus on XDR, cloud security, and identity protection. The CSA designs and delivers secure, scalable, and resilient security solutions using technologies such as Microsoft Defender XDR, Microsoft Sentinel, Microsoft Entra, and cloud security capabilities across Azure and Microsoft 365.
Job Responsibility:
Drive positive Customer Satisfaction and become a trusted advisor
Provide feedback and insights from customers/partners and be the Voice of Customer to share insights and recommended practices
Connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap
Land an end-to-end value proposition for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, with focus on Threat Protection, ID + Access Management and Cloud Security
Position and deliver solutions that drive Security product usage
Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments
Identify resolutions to Customer blockers by leveraging SA subject matter expertise
Deliver according to Microsoft recommended practices & using repeatable IP
Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework
Align individual skilling to team/area demands & Customer Success goals
Accelerate customer outcomes and share expertise
Contribute to Intellectual Property (IP) creation & re-use
Run Architectural Design Sessions to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment
Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.
Requirements:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
4+ years experience working in a customer-facing role (e.g., internal and/or external)
4+ years experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Nice to have:
Experience with Microsoft security capabilities, including XDR and cloud security, is preferred.