Cloud Solution Architect Job at Microsoft Corporation (Multiple Locations)

Job Description

We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on ABS Modern work to join the Customer Success Team. As part of this role. you will be responsible for technical Customer engagements, working with the most challenging and exciting projects within Microsoft Cloud & on prem customer base part of ABS SA. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue. The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the CSA Global Delivery team. It is a centralized group consisting of both full-time employees (FTEs) and Vendor CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions. Microsoft Endpoint CSA (Intune CSA) will be responsible for managing and maintaining various Microsoft Intune environment and play a vital role in ensuring effective deployment, configuration, migration and ongoing management of Microsoft Intune for devices to maintain its security and compliance.

Job Responsibility

Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes
Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize
Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory
Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team
Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience
Supports definition of customer/partner conditions of success
Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation
Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately
Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations
Routes non-technical issues for removal by the appropriate party
Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints
Shapes and enhances customers' requirements
Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs
Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security
Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption
Ensures that the customer/partner's application has as few points of failure as possible
Consults and provides thought leadership for technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise
Understands industry trends and the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution
Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team by engaging CSAM and ATU, manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members
Proactively develops technical and professional learning and development plan in alignment with and support from their manager
Role models effective technical readiness
Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts
Participates in development opportunities (e.g., Ready, Build, Ignite)
Shares ideas, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape
Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team
Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners
Drives opportunities for IP reuse, best practice sharing, and consumption acceleration
Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance)
Applies subject matter expertise to develop new IP that fills identified gaps
Should have potential to scale as CSA Pod Lead with ability to lead planning and delivery of vendor Pod team by engaging account team
Manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members
100% Technical Leadership quality and handling escalations
Conversing with stakeholders/business/application owners
Driving troubleshooting and providing clear action plans, follow up to closure
Collaborating & Partnering with team members internally & externally

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in Windows & Cloud Endpoints like AVD\W365\Microsoft Intune\ConfigMgr, Azure Active Directory, and other cloud-based and AI services and platforms
Ability to Configure, implement and troubleshooting skills around Intune Enrolment, Policy\Profile deployment, Application Management, Device compliance, Device Configuration, Endpoint Security Profiles\Polices and Intune reporting to ensure compliance with organizational standards and security requirements
Deep knowledge of solution architecture, design, implementation, and/or support of Cloud /collaboration/unified environments
Experience with Windows 10\11, iOS, Android, and MacOS devices, as well as their configuration and management options in both Intune service & client\Device perspective
Awareness on Linux onboarding to Intune
Good knowledge in Windows 365 Cloud PCs, AVD
Awareness on Copilot and Copilot in Intune
Experience with Mobile Device Management and Mobile Application Management in Intune. Fair understanding of third-party solutions (Airwatch, Mobile Iron, Munki tool etc)
Experience with Migrations to Intune example: - Migrating JAMF to Intune to manage MAC devices, MAC app migration to Intune
Proficient in Skills related to Intune like – Conditional Access, Scripts & remediations, Group Policy Analytics, Proactive remediation, Autopilot, Log analytics workspace, Autopatch, Windows Update for Business Reports, Co-management Workloads
Excellent in Intune Suite - Advanced Analytics, Remote Help, Endpoint Privilege Management, Microsoft Tunnel for Mobile App Management, Advanced App Management, Specialty device management, Awareness on Intune Cloud PKI
Stay up to date with Microsoft Intune updates, new features, and industry trends to provide recommendations for improvements and enhancements
Good knowledge around Azure Identity and Access management - Azure Entra ID
Microsoft Graph API skills & ready to customize solutions around Intune Management & reporting along with PowerBI\dashboard Integration and experience in KQL queries for Log Analytics ex: WufB reports
Experience in System Center Configuration manager features and capabilities including OSD
Level 300-400 Troubleshooting skills in SCCM
SCCM & Intune – Co-management & Migration Skills
Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces
Experience in leading the planning, design, presentation\training delivery, and implementation of solutions to meet customer, business, and technical objective
Excels in out-of-the-box thinking, possesses a strong eagerness to learn, and demonstrates exceptional problem-solving skills
Understanding of cloud endpoints, principles of Zero Trust, Windows Hello for Business, Windows 10\11, Windows 365, AVD, 3rd Party Integration with Intune, automating with Intune leveraging - Azure Logic Apps, Powershell, GraphAPI, Power Automate
Experience speaking to Business decision makers about Microsoft Intune capabilities and cloud Endpoints Management Architecture
Presentation Skills
Ability to handle tough situations/spots
Commitment/ownership/accountability
Confident/Authoritative in handling customers/clients
Ability to propose delivery roadmap based on opportunities
Thrive to learn constantly

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Cloud Solution Architect

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